Back Office Executive

Job Description – Back Office / Sales Support Executive

Company: Liasotech Private Limited

Location: Jamshedpur, Jharkhand

Industry: Manufacturing, Fabrication, Engineering Services, AMC/ARC

Role: Back Office Executive / Sales Support Executive

Employment Type: Full-Time

About Liasotech Private Limited

Liasotech Private Limited is an established engineering and industrial service provider in Jamshedpur and a recognized vendor for Tata Steel and various reputed industries in the steel and power sectors. The company specializes in heavy fabrication, engineering components, maintenance jobs, and AMC/ARC service contracts. We are seeking a skilled Back Office / Sales Support Executive to assist sales, operations, and client coordination activities.

1. Position Overview

The Back Office / Sales Support Executive will support sales, documentation, client communication, quotation preparation, and complaint handling. The role requires excellent coordination skills, especially with clients like Tata Steel, and strong efficiency in handling AMC/ARC documentation and manufacturing-related back-office tasks.

2. Key ResponsibilitiesA. Sales & Quotation Management

• Prepare quotations, proposals, BOQs, pricing sheets, and tender documents.
• Maintain a tracker of all quotations, follow-ups, order confirmations, and success rate.
• Coordinate with production/purchase teams for costing inputs before quotation submission.
• Assist in tender submissions and vendor registration processes for Tata Steel and other industrial clients.

B. Email & Communication Management

• Draft and respond to professional emails to clients, vendors, OEMs, and internal departments.
• Maintain proper email documentation and communication logs.
• Prepare business letters, follow-up mails, submission mails, and service/billing related communication.

C. Client Complaints & Enquiry Handling

• Register, track, and respond to client complaints and enquiries.
• Coordinate with service, production, or AMC/ARC teams to resolve issues promptly.
• Maintain complaint logs and ensure timely closure with feedback from clients.
• Provide updates on material status, service progress, and order dispatch details.

D. Back Office & Documentation Support

• Maintain filing of purchase orders, work orders, quotations, agreements, and AMC/ARC documents.
• Assist in preparing job cards, gate pass requests, WCC, service reports, inspection reports.
• Support in preparing delivery challans, e-way bill details, and dispatch coordination.

E. Customer Support & Relationship Management

• Serve as a coordination point between clients (especially Tata Steel departments) and internal teams.
• Provide updated information on order status, project/AMC progress, and documentation.
• Support recurring clients with documentation required for AMC/ARC renewals and tenders.

F. MIS & Reporting

• Prepare daily, weekly, and monthly sales & enquiry MIS reports.
• Maintain trackers for quotations, enquiries, completed jobs, and customer satisfaction metrics.
• Share management dashboards highlighting enquiry trends, quotation success rates, and complaint analysis.

3. Required Skills & ExpertiseTechnical Skills

• Proficiency in MS Excel, Word, PowerPoint (must be good with data entry & reporting).
• Ability to prepare quotations, commercial proposals, and tender documents.
• Basic knowledge of manufacturing terms, BOQs, fabrication items, and service job documentation.
• Familiarity with Tata Steel vendor portal, documentation, WCC/SES (preferred).

Soft Skills

• Strong written & verbal communication skills.
• Quick response handling, problem-solving aptitude.
• Ability to multi-task, prioritize, and manage time efficiently.
• Excellent coordination, follow-up skills, and customer service orientation.
• Accuracy and attention to detail in documentation.

4. Experience Required

• 2–5 years of experience in back office, sales support, or customer support roles.
• Experience in manufacturing/fabrication/engineering/AMC-ARC industries preferred.
• Experience working with Tata Steel vendor processes will be an added advantage.

5. Qualification

• Graduate: B.Com / BBA / BA / B.Sc / Diploma in Office Management.
• Additional certification in computer applications or office administration is a plus.

6. Key Performance Indicators (KPIs)1. Quotation Management KPIs

• Number of quotations prepared per month.
• Accuracy & timely submission of quotations.
• Quotation-to-order conversion ratio.

2. Email & Communication Efficiency

• Response time to client emails.
• Correctness and professionalism in communication.

3. Client Complaints & Enquiry Handling

• Average resolution time for complaints.
• Number of enquiries handled effectively.
• Client satisfaction and positive feedback score.

4. Documentation Quality

• Error-free documentation and filing accuracy.
• Timely preparation of WCC, gate pass, service reports, etc.

5. MIS & Reporting

• Timeliness and accuracy of weekly/monthly MIS reports.
• Updated and accurate enquiry and quotation trackers.

6. Coordination & Team Support

• Effectiveness of coordination with accounts, production, purchase, and AMC teams.
• Reduced delays and improved workflow due to timely back-office support.

7. Key Result Areas (KRAs)KRA 1 – Quotation & Tender Support

• Ensure timely and accurate quotation preparation and support successful order acquisition.

KRA 2 – Client Communication & Service Support

• Provide consistent and efficient communication between clients and operations teams.

KRA 3 – Complaint & Enquiry Management

• Achieve timely closure of client complaints with complete documentation.

KRA 4 – Documentation & Record Management

• Maintain proper filing and documentation for all sales, AMC/ARC, and project records.

KRA 5 – MIS Reporting

• Deliver accurate MIS reports to management, improving decision-making.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person