Quality Analyst

6 days ago

Remote, India Applied Data Finance Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Please Note: This is a temporary position for 6 months.

About the Role:

We are seeking a skilled and detail-oriented Quality Analyst (QA) to join our team. The role will primarily focus on conducting audits of international customer service calls, ideal candidate must have hands-on experience auditing international voice processes, with a strong understanding of quality frameworks and compliance standards in a call center environment.

Key Responsibilities:

  • Perform daily call audits (minimum 10–12 audits/day) to ensure adherence to process, compliance, and quality standards.

  • Evaluate customer interactions for communication skills, product knowledge, resolution effectiveness, soft skills, and compliance parameters.

  • Document audit findings clearly and accurately and share feedback with stakeholders.

  • Identify process gaps, agent-level coaching needs, and areas for improvement.

  • Work closely with operations, training, and client teams to drive quality improvements.

  • Participate in calibration sessions with client and internal teams to align quality standards.
    • Generate daily/weekly/monthly QA reports and present actionable insights.

  • Support quality improvement initiatives and suggest process enhancements.

Required Skills & Experience:

  • Minimum 6 months to 2 years of experience in a QA role within an international BPO/call center environment.

  • Proven experience in conducting call audits for international voice processes – preferably in BFSI/Lending domain.

  • Strong understanding of QA tools, call scoring mechanisms, and compliance frameworks.
    • Excellent verbal and written communication skills in English.

  • Strong analytical skills and attention to detail.

  • Comfortable working independently and meeting daily productivity targets

Job Type: Contractual / Temporary

Contract length: 6 months

Work Location: Remote

  • Quality Analyst

    2 weeks ago

    Remote, India Business Optima Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Position: Quality Analyst – Manual TestingLocation: RemoteDepartment: Quality Assurance / Software TestingRole OverviewWe are looking for a detail-oriented Quality Analyst (Manual Testing) to join our QA team. The candidate will be responsible for ensuring the quality, reliability, and stability of software applications through manual testing methods. This...

  • Quality Analyst

    1 day ago

    Remote, India Genius infravision Full time ₹ 1,44,000 - ₹ 1,68,000 per year

    Quality Analyst – Call CenterJob Summary:We are looking for a Quality Analyst (QA) to monitor and evaluate customer interactions to ensure compliance with company standards, enhance customer satisfaction, and improve agent performance. The QA will analyze call recordings, provide feedback, identify training needs, and contribute to process improvement.Key...

  • Quality Analyst

    20 hours ago

    Remote, India smartbridge, LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Offshore (Remote)Candidates should be located in Hyderabad, Telangana, Andhra PradeshQuality Analyst (Client-Facing, BA + QA)Offshore – Remote, India100% Remote – Must be able to work second shift (India time) to overlap with U.S. business hoursFull-Time, 3-month probation periodWork with a U.S.-based technology consulting firm serving...

  • Manual Quality Analyst

    6 days ago

    Remote, India CAI (Computer Aid, Inc.) Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Req number: R6270Employment type: Full timeWorksite flexibility: Remote Who we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held...

  • Quality Analyst

    23 hours ago

    Remote, India EKCS Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Quality AnalystCompany BackgroundSince 2002, EKCS has supported brands, agencies and media companies to solve creative production challenges and improve production efficiencies. We provide 24/7, all media production capabilities using an award-winning workflow management system. Driven by ISO-certified processes, our 600+ professionals ensure seamless...

  • Quality Analyst

    1 week ago

    Remote, India Datastraw Technologies Pvt Ltd Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    About Datastraw:Datastraw is building a Modern Outsourcing House to support small and medium enterprises globally with their backend and support operations. We are a people-first company where culture, empathy, and accountability are central to the way we work.Role Overview:We are looking for a Quality Analyst with experience in customer support to monitor...

  • Quality Analyst

    2 weeks ago

    Pacific Remote Islands Marine National Monument, India Business Optima Full time

    Position: Quality Analyst – Manual TestingLocation: RemoteDepartment: Quality Assurance / Software Testing Role Overview We are looking for a detail-oriented Quality Analyst (Manual Testing) to join our QA team. The candidate will be responsible for ensuring the quality, reliability, and stability of software applications through manual testing methods....

  • Quality Analyst

    2 weeks ago

    Pacific Remote Islands Marine National Monument, India Genius infravision Full time

    Quality Analyst – Call CenterJob Summary: We are looking for a Quality Analyst (QA) to monitor and evaluate customer interactions to ensure compliance with company standards, enhance customer satisfaction, and improve agent performance. The QA will analyze call recordings, provide feedback, identify training needs, and contribute to process improvement....

  • Quality Analyst

    1 day ago

    Remote, India Tier5 Technology Solutions Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are seeking a QA Engineer with strong expertise in manual and functional testing, ideally with experience of 3-5 years. The QA Engineer will play a key role in ensuring product quality by collaborating closely with delivery and technology teams, applying critical thinking to uncover issues early, and contributing to continuous quality improvements.Day to...

  • Data Analyst

    6 days ago

    Remote, India Pinnacle Global Group Full time ₹ 8,40,000 - ₹ 15,00,000 per year

    Job Title: Data AnalystLocation: Remote (India-based, supporting UK business)Working Hours: UK business hoursJob Purpose:We are seeking a Data Analyst with hands-on experience in working with UK companies or clients. The ideal candidate will have strong analytical skills, experience handling large datasets, and the ability to translate data into actionable...