Customer Support Executive

6 days ago

Pashan Pune Maharashtra, India BioResource Biotech Pvt Ltd Full time ₹ 1,20,000 - ₹ 3,00,000 per year

Job Summary

Position: Techno Commercial Executive

Education: B.sc / M.sc (Biotechnology / zoology / Microbiology)

Responsibilities and Duties

  • Attending the phone call, analysis of the calls, answering the queries or directing the call to the concerned department.
  • Maintaining record of the posts, couriers and any communication in and out of the office.
  • Preparing Quotations Follow up of Quotation receipts and orders, analysis of daily reports of the sales team, promoting the offers to the customers, maintaining the business record, Official communications.
  • Strong communication with the customer. Proper and accurate reply to the customers in a stipulated timekeeping
  • Proper coordination, strategic discussions, direction to the field people including our principles company people based at Pune.
  • Sending technical mailers to the customer periodically for new products as and when come. Launching at least two fast flowing products in a week by email or telecom to the customer with the help of technical Support person,
  • Planning and implementing the new product/business strategies for aggressive promotion of the products. Creating and maintaining the customer database with the product consumption.
  • Strong follow ups of the ongoing leads, projects with the help of sales executives maintaining the authentic records of the field activities.
  • Proper coordination with the distribution network. You have to have the control and information of each and every aspect in the office, at principles and at the customers.

Key Skills

Communication, Negotiation,

Required Experience and Qualifications

1 to 5 years of experience in Government / Tender business is preferred.Basic technical background from Biotech,Healthcare or any equivalent biological science category is mandatory.

Benefits

Health Insurance, Training

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Pashan, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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