Product Associate

1 week ago

Gurgaon, Haryana, India Loop Subscriptions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role Description

This is a full-time on-site Gurugram for
Product Support

. The Customer Support Executive will be responsible for providing exceptional customer service and technical support to Loop Subscriptions customers. The Customer Support Executive will also ensure customer satisfaction and provide online support primarily through Email and Slack channels.

Responsibilities

  • Provide swift resolutions to diverse customer inquiries across 24x5 shifts, ensuring consistent support coverage
  • Deliver prompt, high quality & courteous, timely responses/support across all support channels (email, chat, slack, video) Provide outbound video call support to customers as requested
  • Utilize internal documentation and develop comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting for Sprinto
  • Proactively identify trends and surface to relevant teams. Report missing knowledge articles, HelpCenter articles, or other required edits to Senior Specialists or Managers
  • Stay updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, Sprinto product, and supported integrations
  • Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers. Track and report customer feedback to relevant stakeholders for continuous improvement

Qualifications

  • Comfortable working in the U.S. time zones [19:00 to 05:00 IST]
  • Strong problem-solving skills and attention to detail
  • Effective communication skills, both written and verbal
  • Technical support skills (HTML/CSS/JS) are a solid plus
  • Bachelor's degree in a technology-related field is a plus
  • Knowledge in the e-commerce industry is a plus

  • Associate Product Manager

    3 days ago

    Gurgaon, Haryana, India CollegeDekho Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionFounded in 2015, CollegeDekho aims to create a globally trusted student guidance ecosystem. Using its proprietary technology and AI-based chatbot, the platform connects prospective students with colleges. With the largest Common Application Form platform in India, CollegeDekho enables students to apply to multiple colleges with a single...

  • Associate Product Manager

    2 weeks ago

    Gurgaon, Haryana, India LIXIL Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    IMEA (India, Middle East, Africa)IndiaLIXIL INDIA PVT LTDEmployee AssignmentHybridFull Time30 September 2025Job Description: Associate Product Manager- Ceramics & CisternsWe Are Seeking An Experienced Associate Product Manager With a Strong Background In The Building Materials Industry. The Ideal Candidate Will HavePerson should be MBA in Marketing from...

  • Product Ops Associate

    5 days ago

    Gurgaon, Haryana, India Gartner Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    What makes Gartner a GREAT fit for you?When you join Gartner, you'll be part of a fast-growing team that helps the world become smarter and more connected. We're the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a...

  • Associate Director Product

    2 days ago

    Gurgaon, Haryana, India Mobikwik Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Mobikwik is India's leading Digital Financial Services platform & Largest Digital Wallet, trusted by over 167 million users & 4.4 million businesses. As a pioneer in the Fintech space, Mobikwik empowers its users with a robust suite of services, including Digital payments, Credit & Investments. Recently, Mobikwik achieved a significant milestone with its...

  • Product Ops Associate

    5 days ago

    Gurgaon, Haryana, India Gartner Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    What makes Gartner a GREAT fit for you?When you join Gartner, you'll be part of a fast-growing team that helps the world become smarter and more connected. We're the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a...

  • Associate Product Manager

    2 days ago

    Gurgaon, Haryana, India Silverpush Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About Company:Silverpush is at the forefront of AI-powered video advertising, delivering sophisticated video ad solutions that empower brands to achieve impactful campaigns within a privacy-centric environment. Operating across 30+ countries, we specialize in creating contextually relevant advertising experiences that drive genuine engagement and conversion....

  • Associate - Product Designer

    2 weeks ago

    Gurgaon, Haryana, India zingbus Full time ₹ 6,00,000 - ₹ 9,00,000 per year

    About the Company:● Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability and safety at the core, we are building a two-sided platform that delivers standardized journey experience for travelers and increased earnings for our supply partners.● We connect 300+ cities across the country through our daily...

  • Associate Product Manager

    5 days ago

    Gurgaon, Haryana, India Silveredge Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Associate Product Manager Location: Gurugram, India Experience: 2+ years Department: Product Management Industry: AdTechAbout the Company Silverpush is a leading AI-powered AdTech company revolutionizing digital advertising through contextual targeting, machine learning, and AI-driven automation. Our cutting-edge solutions help brands...

  • Associate Product Analyst

    2 weeks ago

    Gurgaon, Haryana, India EDGE Executive Search Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The CompanyOur client is a global company in the fintech sector that is a JV between two world leaders one, a global giant in the derivatives space and second, a world leader in financial research and analytics.The company is formed by merging two entities, both of which are highly profitable companies with a combined track record of 80 years. Our...

  • Associate Product Manager

    2 weeks ago

    Gurgaon, Haryana, India Massive Mobility Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Role : As a Product Management Associate, you will : - Support the CTO in product development, technical documentation, and day-to-day product management. - Coordinate with the tech team and other stakeholders to ensure smooth execution. - Drive daily product management activities, tracking milestones and deliverables. - Create and...