Dy/ Ass manager- Spare parts
4 days ago
Key Responsibilities
Business Growth & Performance
Drive parts business in collaboration with Country Managers.
- Ensure achievement of spares business targets, retail sales growth, and payment follow-ups.
- Conduct market potential studies, sales loss analysis, and benchmarking against global best practices.
Enhance distributor network reach and efficiency.
Order Execution & Documentation
Ensure timely execution of monthly orders with complete compliance to policies and processes.
- Coordinate with warehouses/plants for dispatches, ensuring timely supplies for urgent requirements.
- Track BO (Back Order) parts, coordinate with SBU for ETA, and ensure availability of high-value parts.
Handle country-specific documentation including Import License, BIVAC/SGS inspections.
Distributor Support & Capability Building
Provide training to distributor teams on inventory management, DMS, parts catalogues, and query portals.
- Support distributors and field teams with urgent requirements and concern resolutions.
Arrange parts from the local market in case of emergencies.
Analysis & Process Improvement
Analyze FFR loss, identify systemic gaps, and drive corrective actions for sustainable improvement.
- Track VOR / RUSH FFR cases daily and escalate as needed.
Resolve obsolete / non-serviceable parts issues with SBU.
Coordination & Projects
Liaise with SBU CC team for MSS allocation and STO tracking.
- Coordinate with sourcing for timely availability of BO parts.
Manage IT projects related to spare parts processes BRD, logic sharing, testing, and production rollout.
Reporting & MIS
Develop weekly and monthly MIS on order execution, in coordination with Accounts and Logistics.
- Generate accessories orders from distributors aligned with the business plan.
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