Customer Support Voice Process Bangalore-Night shift Virtual Interview

2 weeks ago

Bengaluru, Karnataka, India Eteam Full time US$ 3,000 - US$ 6,000 per year

International Voice Process immediate joiners only

Location: , Bangalore

EXCELLENT COMMUNICATION REQUIRED

Qualification -12th pass can apply -if they have 6month experience in international voice

6month to 3year experience international voice required

Interview online only virtual mode

Interview Rounds: Virtual

  • Version Round
  • CD Round

  • OPS Round

  • Shift: Night Shift

  • BOTH SIDE CABS
  • 5 DAYS WORKING

Detailed Job Details

Overall Purpose of Job

  • Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
    • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
    • Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
    • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
    • Walk customers/ Provide navigational support on self-service portal
    • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
    • Place outbound calls to customers when required in line with Client / Company guidelines
    • Work productively whilst maintaining exceptional call/data quality standards in line with targets
    • Contribute to the team through open and regular communication with peers / supervisors
    • Adhere to all company or departmental policies and procedures (personnel and operational)
    • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
    • Maintain regular and punctual attendance in line with company policies and procedures
    • Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

  • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

    • Good technical aptitude with an ability to learn quickly

    • Excellent verbal and written communication skills

    Experience Profile
  • Prior international BPO work experience preferred

    • Freshers acceptable

Personal Attributes

  • Able to work on a flexible basis as determined by the business needs

    • Ability to work under pressure

    • Team worker

    • Positive Attitude

    • Quick Learner

    • Punctual and Disciplined

    • Good Communication skills

    • Customer Focussed

    • Results driven

    • High standards of Integrity

    • Attention to detail

Interview Rounds: Virtual

  • Version Round
  • CD Round

  • OPS Round

  • Shift: Night Shift

  • BOTH SIDE CABS
  • 5 DAYS WORKING

6month experience in voice 12th pass education can apply

Regards

Neeti

call or whats app Monday to Friday 10am to 6pm

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