Site Support Engineer – RFID Systems Site Support Engineer – RFID Systems

2 weeks ago

Swargate Pune Maharashtra, India Integrated Active Monitoring Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 2,00,000 per year

TASK BRIEF

We are looking for both freshers and experienced candidates to join our technical support team. As a Site Support Engineer, you will be responsible for providing on-site and remote support for RFID systems, including tunnels, antennas, PLCs, readers, and anti-theft detection systems. This role combines hands-on fieldwork with technical troubleshooting, client communication, and documentation tasks. You'll collaborate closely with store support teams, senior engineers, and other departments to ensure timely and high-quality support for enterprise clients.

KEY RESPONSIBILITIES

Customer Support: Respond to support queries via phone, email, WhatsApp, and live chat in a timely and professional manner.

On-site Technical Support: Install, maintain, and troubleshoot RFID systems and related hardware/software at client locations. POS (Point of Sale)

Troubleshooting: Diagnose and resolve issues related to RFID equipment, software, PLCs, and network connectivity.

Client Interaction: Understand client issues, provide clear resolutions, and escalate complex problems when necessary.

Documentation: Maintain detailed records of support activities, site visits, installation notes, and technical issues.

Training & Guidance: Train end-users on operating RFID systems and performing daily checks.

Collaboration: Coordinate with internal engineering teams and external vendors for escalations and hardware/software fixes.

Reporting: Prepare support reports, system logs, and site visit summaries using MS Excel and Word.

QUALIFICATIONS

Education:

Diploma or Bachelor's Degree in Electronics & Telecommunication, Computer Science, or a related field.

Technical Skills:

Basic understanding of RFID technology and related hardware.

Familiarity with Linux command-line tools and system logs.

Networking basics (IP configuration, ping, LAN, switches/routers).

Knowledge of anti-theft detection systems is a plus.

Soft Skills:

Strong analytical and problem-solving abilities.

Excellent communication and customer service skills.

Ability to explain technical concepts to non-technical users.

Documentation:

Proficiency in Microsoft Excel, Word, and general documentation.

Work Environment:

Willingness to travel to client sites for installation and support.

Ability to work independently as well as within a team.

PREFERRED ATTRIBUTES

Prior experience in RFID, automation, or hardware support (internships or projects acceptable for freshers).

Enthusiastic about learning new technologies and systems.

Comfortable working in field-based roles and interacting with clients directly.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

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