Site Support Engineer- RFID Systems

2 weeks ago

Pune Cantonment Pune Maharashtra, India TriEdge Solutions Full time ₹ 14,40,000 - ₹ 36,00,000 per year

Position : Site Support Engineer- RFID Systems (Only For Men)

Location: Pune

Key Responsibilities:

Customer Support: Respond to support queries via phone, email, WhatsApp, and live chat in a timely and professional manner.

On-site Technical Support: Install, maintain, and troubleshoot RFID systems and related hardware/software at client locations. POS (Point of Sale)

Troubleshooting: Diagnose and resolve issues related to RFID equipment, software, PLCs, and network connectivity.

Client Interaction: Understand client issues, provide clear resolutions, and escalate complex problems when necessary.

Documentation: Maintain detailed records of support activities, site visits, installation notes, and technical issues.

Training & Guidance: Train end-users on operating RFID systems and performing daily checks.

Collaboration: Coordinate with internal engineering teams and external vendors for escalations and hardware/software fixes.

Reporting: Prepare support reports, system logs, and site visit summaries using MS Excel and Word.

Requirements:

Education: Diploma or Bachelor's Degree in Electronics & Telecommunication, Computer Science, or a related field.

Technical Skills: Basic understanding of RFID technology and related hardware.

Familiarity with Linux command-line tools and system logs.

Networking basics (IP configuration, ping, LAN, switches/routers).

Knowledge of anti-theft detection systems is a plus.

Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and customer service skills. Ability to explain technical concepts to non-technical users.

Documentation: Proficiency in Microsoft Excel, Word, and general documentation.

Work Environment: Willingness to travel to client sites for installation and support. Ability to work independently as well as within a team.

PREFERRED ATTRIBUTES

Prior experience in RFID, automation, or hardware support.

Enthusiastic about learning new technologies and systems.

Comfortable working in field-based roles and interacting with clients directly

Experience: 1-3 years

Job Type: Fresher

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Work from home

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