Manager - Delivery (Oracle CX - Field Services)

2 days ago

Hyderabad, Telangana, India Argano Full time
Description

Responsibilities: 

  • Key personnel to design and implement end to end solutions that are scalable and robust by leveraging Oracle Field Service Cloud 
  • Present technical and functional capabilities of Oracle Field Service Cloud platform to clients 
  • Collaborate with customers on Business Requirements Specifications, Design & 
  • Architecture path and also perform configuration of modules & customizations independently 
  • Design and implement dynamic scheduling algorithms to enhance resource allocation and routing efficiency 
  • Stay updated with periodic Oracle releases and use the latest standard best practice 
  • Serve as a liaison between sales, technical and functional teams 
  • Provide direction to internal cross-functional teams including business analysts and developers, to ensure successful project delivery 

Must Have: 

  • Experience in implementing Oracle Field Service modules including Forecasting, Scheduling and Routing etc 
  • Analyse and optimize field service workflows, ensuring seamless integration with Oracle Field Service applications 
  • Familiarity to build Oracle Field Service forms, workflows, triggers, and Field updates 
  • Experience in working with REST APIs and Integrations with other CX products 
  • Understanding CRM principles as well as managing customer expectations, handling feedback, and ensuring a positive customer experience 
  • Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization / integrations on Oracle Field Service Cloud projects 

Desired: 

  • Working knowledge on products related Inventory management, Order management, Depot repair, Maintenance management 
  • Knowledge of integration with other CX products like Engagement cloud would be an added advantage 
  • Strong Programming skills, as well as the ability to review complex code bases written by others. 
  • Understanding of Cloud Architecture & knowledge on Data Migration. 
  • Extension to other platforms on Workflow, Reports, APIs, and Error Handling

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