Operation Executive
1 day ago
Duties & Responsibilities
• Engage with customers via live chat to provide prompt and accurate assistance, addressing queries, resolving issues, and ensuring a positive customer experience.
• Amend customer bookings in accordance with their requests, ensuring accuracy and adherence to company policies and procedures.
• Identify and resolve customer issues and complaints effectively, escalating complex issues to appropriate channels as needed to ensure timely resolution.
• Communicate with clients through Teams channels to address queries, provide updates on services, and gather feedback to continuously improve service delivery.
Required Skills
• A good grasp on English, with excellent communication skills.
• An intermediate level of computer literacy with proficiency in MS Office applications, email drafting and report writing.
• A minimum typing speed of 40 wpm with 100% accuracy.
• Should be an effective team contributor with good interpersonal skills.
• Should be able to prioritize and manage their time as required.
• Analytical approach to work and attention to detail and accuracy.
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