Principal Customer Success Consultant

7 days ago

Bengaluru East Karnataka, India UKG Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title

Customer Success Manager

Job Description And Qualifications
Position Overview: As a Customer Success Manager at UKG, you will leverage your extensive experience to lead strategic customer engagements, ensuring that our clients achieve maximum value from our solutions. You will be responsible for managing complex customer relationships, driving product adoption, and serving as a trusted advisor to senior executives.

Key Responsibilities
Strategic Account Management: Develop and execute strategic account plans to drive customer success and business outcomes for high-value and complex accounts.

Executive Relationship Building: Establish and maintain strong relationships with senior executives and key stakeholders within customer organizations.

Customer Advocacy and Insights: Act as a trusted advisor, providing strategic insights and recommendations to help customers optimize their use of UKG solutions.

Cross-Functional Leadership: Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience and address any challenges.

Renewals and Growth: Lead efforts to secure contract renewals and identify opportunities for upselling and cross-selling additional UKG products and services.

Mentorship and Leadership: Mentor and guide junior customer success managers, sharing best practices and fostering a culture of continuous improvement.

Performance Metrics and Reporting: Analyze customer success metrics and provide regular reports to internal stakeholders, highlighting successes and areas for improvement.

Qualifications
Experience: 15+ years of experience in customer success, project management, account management or a related field, with a proven track record of managing large, complex customer accounts in India.

Education: Bachelor's degree in Business, Communications, or a related field; a Master's degree is preferred.

Skills
Exceptional interpersonal and communication skills, with the ability to influence and negotiate at all levels.

Strong strategic thinking and problem-solving abilities.

Proven Leadership Skills And Experience Mentoring Teams.
Deep understanding of UKG workforce management solutions is highly desirable.

Technical Proficiency: Proficient in using CRM software and customer success tools.

Travel: Ability to travel as needed to meet with customers and attend industry events.

  • Principal Consultant

    2 weeks ago

    Bengaluru, India 9TAB Digitech Private Limited Full time

    We are hiring for Genpact. JOB TITLE: Sr. Principal consultant, Lead consultant, Mulesoft Business analyst. JOB LOCATION: Bengaluru, Hyderabad, Gurgaon and NCR. Experience- More than 7years. We are inviting application for the role of Sr. Principal consultant- Mulesoft Architect. The ideal candidate must have a proven track record of successful mulesoft...

  • Principal Consultant

    1 week ago

    Bengaluru, Karnataka, India 9TAB Digitech Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are hiring for Genpact.JOB TITLE: Sr. Principal consultant, Lead consultant, Mulesoft Business analyst.JOB LOCATION: Bengaluru, Hyderabad, Gurgaon and NCR.Experience- More than 7years.We are inviting application for the role of Sr. Principal consultant- Mulesoft Architect.The ideal candidate must have a proven track record of successful mulesoft...

  • Customer Success Advisor

    7 days ago

    Bengaluru East, Karnataka, India Blue Yonder Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are looking for aCustomer Success Advisor based in Indiaoffice to support ourEMEA-based customersin theLogistics Service Provider Industry (LSP/3PL).We partner with our customers to ensure they are maximizing value from their Blue Yonder products. You'll develop a deep understanding of the business operations and challenges of your assigned customers,...

  • Customer Success Consultant

    2 weeks ago

    Bangalore, Karnataka, India Sage Full time

    As a Customer Success Consultant at Sage you ll play a critical role in helping customers quickly realize value from their investment in Sage You will own the end-to-end onboarding process for customer accounts of significant complexity ensuring a seamless experience and a successful go-live This role requires strong cross-functional collaboration ...

  • Customer Success Consultant

    5 days ago

    Bengaluru, Karnataka, India Sage Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job DescriptionAs an Customer Success Consultant at Sage, you'll play a critical role in helping customers quickly realize value from their investment in Sage. You will own the end-to-end onboarding process for customer accounts of significant complexity, ensuring a seamless experience and a successful go-live. This role requires strong cross-functional...

  • ▷ Apply Now! Customer Success

    1 week ago

    Bangalore, Karnataka, India ORACLE Full time

    As a member of Oracle Customer Success you will join a team of SMEs charged with supporting Oracle University s Fusion Applications Technology training content You will participate in the recording delivery creation and sale of Oracle University OU training assets including but not limited to the Cloud Learning Subscriptions Live Training Sessions ...

  • Principal Consultant

    4 weeks ago

    Bengaluru, Karnataka, India Subex Full time

    Job Title : Principal Consultant - Telecom BSS Presales (Fraud Management Solutions)Location : BangaloreExperience : 10+ Years in Telecom | 3-4 Years in FMS PresalesAre you a seasoned Fraud Management expert passionate about helping telecom clients combat evolving fraud threats? Join Subex Ltd., where we empower global telecom operators through cutting-edge...

  • Customer Success Manager

    1 week ago

    Bengaluru East, Karnataka, India Tradelab Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Employment Type:Full-TimeExperience Level:Senior/ExperiencedCompany:Tradelab Technologies Pvt LtdAbout UsWe are a leading provider of innovative trading solutions, empowering financial professionals and retail traders with cutting-edge technology and data-driven insights. For more details, pls visit: Job OverviewWe are seeking an experienced Customer Success...

  • Principal Consultant – QA

    1 week ago

    Bengaluru, Karnataka, India Genpact Full time ₹ 10,000 - ₹ 30,000 per year

    Principal Consultant – QA-ITO {8D39169C-12D D4A170B6394}&file=Playwright Job Principal Consultant Primary Location India-Bangalore Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Sep 25, 2025, 1:15:20 AM Unposting Date Mar 24, 2026, 6:15:20 AM Master Skills List Consulting Job Category Full Time

  • Customer Success Guide

    2 weeks ago

    Bengaluru, Karnataka, India ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...