Operations Coordinator

Job Description: Operations Coordinator

Location: Delhi

Role Description

The Operations Coordinator plays a central role in ensuring smooth, timely, and high-quality delivery of web production workflows. This role combines data handling, cross-team coordination, task assignment, and workflow tracking to support large-scale website production operations. You will work closely with project teams, production units, and reporting functions to maintain accuracy, efficiency, and visibility across hundreds of daily tasks and work orders.

The ideal candidate is highly organized, digitally confident, and proactive—capable of navigating multiple systems (CMSs, Wrike, dashboards) while keeping teams aligned and workflows optimized.

Key Responsibilities

• Pull, review, and process work orders from multiple CMS platforms; assign tasks to appropriate production teams.
• Coordinate progress across teams by updating statuses, managing schedules, and resolving workflow bottlenecks.
• Generate daily, weekly, and monthly production and billing reports using data from various systems; highlight insights and anomalies.
• Ensure data accuracy, documentation quality, and timely completion of all entries and updates.
• Facilitate cross-functional communication between design, development, content, and quality teams.
• Support ongoing process improvements by identifying inefficiencies and recommending optimization steps.
• Maintain digital discipline by ensuring structured, compliant, and traceable workflows.

Skills Required

Core Technical & Operational Skills

• Strong command of project management platforms (e.g., Wrike, Trello, Asana).
• Comfort with CMS environments (WordPress, Wix, etc.) and handling work orders efficiently.
• Ability to generate, read, and interpret production and billing reports.
• Understanding of web production workflows, UX basics, and SEO fundamentals.

Soft Skills (Applied Across All Functions)

• Critical thinking and problem-solving orientation
• Analytical reasoning and attention to detail
• Adaptability and learning agility in fast-paced digital environments
• Strong collaboration and communication
• Curiosity, innovation mindset, and systems thinking
• Ethical judgment, resilience, and comfort with change
• Time management and multitasking excellence for high-volume workflows

AI Competencies (Foundational)

• Ability to use AI-assisted dashboards, workflow helpers, and automation tools.
• Prompting and interaction skills for productivity tools and co-pilots.
• Data validation—ensuring AI-generated insights are accurate and compliant.
• Workflow augmentation through AI suggestions and automated reporting.
• Understanding ethical and responsible use of AI within production.

Qualifications Required

• Graduate degree in any discipline; preference for backgrounds in operations, IT, business, or digital workflows.
• Proficiency in English—written and spoken—to collaborate across teams and users.
• Logical reasoning and basic statistical understanding.
• Ability to read, interpret, and prepare performance reports using Excel or similar tools.
• Prior experience in digital production operations, project coordination, or data management is an advantage.

Alignment With Adaan Digital's Values

All team members uphold and embody Adaan's core values every day:

• Integrity: Transparent, accurate, and accountable workflow management.
• Meritocracy: Recognition and growth driven by performance and initiative.
• Playfulness: A creative, positive, and curious approach to problem-solving.
• Agility: Comfortable iterating fast and adapting to change.
• Creativity: Bringing fresh ideas to optimize systems and improve efficiency.
• Togetherness: Collaborating with empathy and shared ownership of outcomes.

Growth Path (AI-Aligned Evolution)

• As an Operations Coordinator, you will be encouraged and trained to:
• Transition toward AI-enhanced operations roles that blend human oversight with machine intelligence.
• Develop process optimization and risk assessment skills for responsible AI use.
• Become a human-in-the-loop specialist—verifying automated outputs for accuracy and ethics.
• Contribute to continuous improvement of AI-integrated workflows to enhance production scale and quality.
• This path opens opportunities toward Project Coordinator, Operations Manager, Workflow Analyst, or Business Analyst roles.

Reporting Line

This role typically reports to the Project Lead or Department Head – Operations, depending on team structure.

Why Join Adaan Digital

Adaan Digital is a GEN Z–driven, future-ready workplace where innovation, collaboration, and playfulness shape everyday work. With an average employee age under 25, Adaan offers a vibrant culture that encourages creative thinking, skill growth, and professional ownership.

Recognized as a leader in scalable digital production, Adaan is now pioneering Augmented Intelligence—combining AI with human creativity to produce high-performing websites optimized for AEO and GEO. This is the ideal environment for self-driven professionals seeking rapid growth, meaningful learning, and the chance to shape the future of digital operations.

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