
Product Adoption Specialist
4 days ago
Specialist - Product Adoption
Company DescriptionOrganizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There's another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
We're seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success.
Key Responsibilities:
- Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas.
- Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization.
- Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption.
- Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences.
- Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness.
- Prior experience with a background in Solution Engineering, Onboarding, or closely related functions are highly preferred.
- Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences.
- Technical proficiency, including:
- ITIL certification or equivalent knowledge of IT service management.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls).
- Familiarity with APIs and identity management systems like Active Directory.
- Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges.
Skills Inventory
- Webinar & product training delivery
- Content development (presentations, resources)
- Tailored customer onboarding & enablement
- Strong communication & presentation skills
- ITIL / ITSM knowledge
- Networking fundamentals (TCP/IP, DNS, VPN, firewalls)
- APIs & identity management (e.g., Active Directory)
- Customer problem-solving & issue resolution
- Cross-functional collaboration
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
-
Specialist - Product Adoption
3 days ago
Chennai, Tamil Nadu, India Freshworks Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOrganizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become...
-
Product Adoption Associate
1 day ago
Chennai, Tamil Nadu, India Freshworks Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAssociate - Product Adoption Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from...
-
ZoomInfo - Technical Adoption Manager
4 weeks ago
Chennai, Tamil Nadu, India Zoominfo Full time- At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results.- We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential.- One great choice can change everything.- Thrive with us at ZoomInfo.- At ZoomInfo, we encourage creativity, value...
-
Software product Sales specialist
4 days ago
Chennai, Tamil Nadu, India Mpower HR Full time ₹ 84,000 - ₹ 12,00,000 per yearJob Title: Product Field Sales Specialist – EdTechLocations & Positions:Chennai – 1 positionBangalore – 1 positionHyderabad – 1 positionSalary: ₹70,000 per monthAbout Us:Join a leading AI-powered EdTech company transforming learning for students in grades 6 to 12.Key Responsibilities:Drive adoption of AI education products in schoolsBuild and...
-
Product Marketing Specialist
2 weeks ago
Chennai, Tamil Nadu, India Quaking Aspen Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearProduct Marketing Specialist Pando ) is pioneering the future of autonomous logistics with innovative AI capabilities. Trusted by Fortune 500 enterprises with global customers across North America, Europe, and Asia Pacific regions, we are leading the global disruption of supply chain software, with our AI-powered, no-code, & unified platform empowering...
-
Product Marketing Specialist
1 week ago
Chennai, Tamil Nadu, India ZF Full time ₹ 6,00,000 - ₹ 18,00,000 per yearProduct Marketing Manager About the team:Primarily responsible for ensuring the product''s operational readiness, efficiency, and alignment with regional market needs by overseeing lifecycle processes, coordinating cross-functional initiatives, and acting as a vital link between product teams and business stakeholders. This role will drive product...
-
Product Marketing Specialist
2 weeks ago
Chennai, Tamil Nadu, India Pando Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob InformationDate Opened09/25/2025Job TypeFull timeIndustrySoftware ProductCityChennaiState/ProvinceTamil NaduCountryIndiaZip/Postal Code600034Job DescriptionProduct Marketing SpecialistPando ) is pioneering the future of autonomous logistics with innovative AI capabilities. Trusted by Fortune 500 enterprises with global customers across North America,...
-
Pre sales specialist
1 week ago
Chennai, Tamil Nadu, India Info Edge Full time ₹ 4,00,000 - ₹ 12,00,000 per yearPre sales specialist - CHENNAI Qualifying the leads Fixing the client meetings Connect & Engage with GCC enablers Initiating client connects for New/Lapsed/Uncracked To coordinate and ensure adoption w.r.t to strategic products
-
Implementation Specialist
2 weeks ago
Chennai, Tamil Nadu, India TEN CAR Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:Customer Onboarding & Implementation Specialist – RocketlaneLocation:ChennaiExperience: 2 - 5Notice Period:30 days or lessAbout Rocketlane:Rocketlane is a fast-growing SaaS company transforming customer onboarding and professional services automation. Our mission is to empower B2B companies with a smooth, efficient, and consistent way to...
-
Product Costing Specialist
1 week ago
Chennai, Tamil Nadu, India SAI HR CONSULTANTS Full time ₹ 5,00,000 - ₹ 15,00,000 per yearWe are Hiring for Product Consting Specialist for a TIer 1 Automotive Supplier for TATA Motors and Mahindra in Oragadam Chennai. We need a CMA Qualified or CA or CA Inter worked in a Automotive or Manufacturing Industry around Chennai and TamilnaduProduct costing specialist JDQualified CMA with ---- years experience in the areas of Financials & Costing and...