Frappe ERPNext Accounts Specialist

3 days ago

Coimbatore, Tamil Nadu, India Craft INteractive Technology LLC Full time ₹ 3,30,000 - ₹ 7,46,817 per year

Job Summary

We are seeking a proactive ERP Accounts Module Support Specialist with strong communication skills to provide end-user support, resolve issues, and ensure smooth operation of the Accounts module in our ERP system. The role requires a solid understanding of accounting processes, functional ERP knowledge, and the ability to clearly explain system workflows to both technical and non-technical stakeholders.

Key Responsibilities

1. End-User Support & Communication

  • Serve as the primary contact for ERP Accounts module queries.
  • Listen to user concerns, clarify requirements, and provide timely solutions in a clear and concise manner.
  • Collaborate with finance and technical teams to resolve issues effectively.

2. Functional Troubleshooting

  • Diagnose and resolve module-related issues in general ledger, accounts receivable/payable, tax calculations, bank reconciliation, and reporting.
  • Escalate complex issues to the development team with clear documentation of the problem.

3. Training & Knowledge Sharing

  • Conduct training sessions and create easy-to-follow guides for end-users.
  • Explain ERP processes and best practices using simple language adapted to the audience.
  • Maintain updated process documentation for the Accounts module.

4. Process Monitoring & Data Accuracy

  • Monitor daily ERP transactions for accuracy and compliance with accounting standards (IFRS/GAAP).
  • Identify discrepancies and guide users in correcting them.

5. Process Improvement & Feedback

  • Collect feedback from users and suggest enhancements to improve efficiency.
  • Work closely with stakeholders to ensure proposed changes align with business needs.

Qualifications

  • Bachelor's degree in Accounting, Finance, or related field.
  • 1–3 years of ERP support experience (ERPNext preferred).
  • Solid understanding of accounting workflows and compliance requirements.
  • Proven ability to explain technical or process-related concepts to different audiences.

Skills Required

  • Strong verbal and written communication skills.
  • Functional expertise in Accounts module (GL, AP, AR, taxes, bank reconciliation).
  • Problem-solving and analytical thinking.
  • Interpersonal skills to build trust with users and team members.
  • Ability to translate business needs into ERP workflows.

Key Performance Indicators (KPIs)

  • Timeliness and clarity of communication with users.
  • Average ticket resolution time.
  • User satisfaction rating for support provided.
  • Reduction in recurring issues due to effective training and guidance.

Job Types: Full-time, Permanent

Pay: ₹330, ₹746,817.16 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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