Counsellor

2 days ago


Chennai, Tamil Nadu, India Musee Musical School Of Music Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role & responsibilities

Set a professional and welcoming tone for the organization, ensuring a positive

impression.


• Receiving visitors at the front desk by greeting, welcoming, directing and provide

information appropriately.


• Attend all inquiries received through telephone, walk-ins, web, stores, examination

Centre and other communication channels with professionalism and accuracy.


• Create and proactively follow up with potential opportunities to help them complete

their enrolment process.


• Record all customer inquiries in the CRM, ensuring efficient tracking and progress of

deals.


• Understand requirements and provide accurate detailed information about available

courses and guide them onto completing their enrolment process.


• Ensure that the reception area is tidy and presentable, with all necessary stationery

and material.


• Working closely with Senior Counsellor, educators, Student and Parents with planning

and carrying out school-related programs and events.


• Act as the first point of contact for resolving teacher and student grievances, ensuring

smooth operations and maintaining satisfaction. Follow escalation matrix to resolve

the grievances at the earliest.


• Achieve all Revenue and Sales Targets.


• Help shape and uphold the vision of the school.


• Updating the management on a monthly basis about the progress.


• Responsible for sharing all reports related to student enrolments, fee payments,

Course information and Instrument purchase.

CONTACT HR : /


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