Counsellor
15 hours ago
Role & responsibilities
Set a professional and welcoming tone for the organization, ensuring a positive
impression.
• Receiving visitors at the front desk by greeting, welcoming, directing and provide
information appropriately.
• Attend all inquiries received through telephone, walk-ins, web, stores, examination
Centre and other communication channels with professionalism and accuracy.
• Create and proactively follow up with potential opportunities to help them complete
their enrolment process.
• Record all customer inquiries in the CRM, ensuring efficient tracking and progress of
deals.
• Understand requirements and provide accurate detailed information about available
courses and guide them onto completing their enrolment process.
• Ensure that the reception area is tidy and presentable, with all necessary stationery
and material.
• Working closely with Senior Counsellor, educators, Student and Parents with planning
and carrying out school-related programs and events.
• Act as the first point of contact for resolving teacher and student grievances, ensuring
smooth operations and maintaining satisfaction. Follow escalation matrix to resolve
the grievances at the earliest.
• Achieve all Revenue and Sales Targets.
• Help shape and uphold the vision of the school.
• Updating the management on a monthly basis about the progress.
• Responsible for sharing all reports related to student enrolments, fee payments,
Course information and Instrument purchase.
CONTACT HR : /
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