Customer Service Executive

2 days ago


Muzaffarpur, Bihar, India Sangam Almirah Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Customer Service ExecutiveKey Responsibilities:

  • Handle customer inquiries via phone or chat in a professional and timely manner.
  • Provide accurate information regarding products, services, policies, and procedures.
  • Resolve customer complaints and escalate complex issues to higher management when necessary.
  • Maintain customer records by updating account information in the system.
  • Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Generate and share reports on customer interactions, feedback, and recurring issues.
  • Meet performance targets such as response time, customer satisfaction score, and issue resolution.

  • Customer support

    50 minutes ago


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