Opening For Manager Ops

17 hours ago

Gurgaon, Haryana, India Onpoint Corporate Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

**Opening for a leading international bpo**

Job Location: Gurgaon

Job Role: Manager Operations (International Travel or Healthcare)

RESPONSIBILITIES

  • Develop objectives for the call centres day-to-day activities International Voice & blended process for Healthcare or Travel domain
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
  • Collect and analyse call-centre statistics (sales rates, costs, customer service metrics etc.).
  • Assume responsibility of budgeting and tracking expenses.
  • Hire, coach and provide training to personnel to maintain high customer service standards.
  • Evaluate performance with key metrics (productivity, call accuracy, SLA & Abandons, Quality etc.).
  • Prepare reports & review decks.
  • Collaborates across functions and departments.
  • Measurement and optimization of the program will be required on a regular and ongoing basis.

Skills Required

  • Graduate with min of 2 years call centre managerial experience handling multiple clients.
  • Outstanding communication and interpersonal skills - written & verbal. required to interact with clients & senior management.
  • Proven experience working under strict deadlines and the ability to work quickly and accurately in a fast-paced environment.
  • Strong relationship management skills.
  • Thorough experience in customer service is mandate.
  • Knowledge of performance evaluation and customer service metrics.
  • Solid understanding of reporting and budgeting procedures.
  • Proficient in MS Office (Word/Excel/PPT) and call centre equipment/software programs.
  • Excellent organizational and leadership skills with a problem-solving ability

Interested, share your profile with ctc,exptd ctc,notice period details on or call

  • Ops Training-Associate

    2 weeks ago

    Gurgaon, Haryana, India Delhivery Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Training JD Roles and Responsibilities :The role will oversee the operations related training for different functions First Mile, MidMile, LastMile, FTL Operations, LTL Operations. The core focus will be on performance related metricstraining, job role related scheduled curriculum training and induction training. The role alsodemands superior analytics...

  • Tiktok Shop Ops

    3 days ago

    Gurgaon, Haryana, India One Guardian Brands Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Brands : BevzillaPosition :TikTok Ops & Growth ManagerCore Focus (Revenue Ownership):Own TikTok Shop GMV target (daily sales, scaling revenue).Manage TikTok Shop backend (catalog, pricing, inventory sync, compliance).Run & optimize Performance / Spark Ads (budget pacing, ROAS tracking, creative testing).Track affiliate performance (who's driving sales,...

  • Sales Ops Strategy Manager

    2 weeks ago

    Gurgaon, Haryana, India Max Estates Ltd. Full time US$ 9,00,000 - US$ 12,00,000 per year

    We're Hiring: Sales Operations & Strategy ManagerWe are looking for a dynamic professional to join our team as a Sales Ops & Strategy Manager. The ideal candidate will play a key role in driving strategic initiatives, enabling business growth, and ensuring smooth sales operations.Key Responsibilities: Market intelligence & competition mapping Sales...

  • Only 24h Left) Manager- ML Ops

    2 weeks ago

    Gurgaon, Haryana, India Adidas Full time

    Job DescriptionAs a Manager Reporting & Automation in our recently set up team within the adidas Gurgaon Tech hub you will collaborate closely with the EU ecom Analytics team based in Amsterdam (the Netherlands) and other stakeholders located in other parts of the world (such as Herzogenaurach, Germany). You will be responsible for fully automating ML...

  • Marketing Ops

    2 weeks ago

    Gurgaon, Haryana, India Unthinkable Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Location:GurgaonType:Full-timeAtUnthinkable, we've launched an ecommerce platform which helps manufacturers break into the online D2C world. And we're looking for a Marketing Ops Executive who can keep those engines running smoothly.What You'll DoEnsure all Meta campaigns for our sellers are launched, monitored, and optimized on timeTrack and maintain...

  • Brand Executive- Ops+Relation management

    2 weeks ago

    Gurgaon, Haryana, India My Wall Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionMyWall empowers creators by transforming their content into valuable opportunities with endless potential. We view influencers as powerful individuals who can significantly impact businesses and venues by leveraging their social media presence. MyWall provides a platform for creators to gain rewards, income opportunities, and thrive, while...

  • Asst Manager-AdOps/Media Ops

    7 days ago

    Gurgaon, Haryana, India Cardekho Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Position description: To own complete accountability of allocated client campaigns. Accountability will include: 1. Ads Delivery of all ad ops campaigns (taking campaigns live in time, quality control, troubleshooting, daily reporting, invoicing) 2. Coordinating with sales, marketing, technology and product departments for the success of campaignPrimary...

  • ML OPs

    5 days ago

    Gurgaon, Haryana, India Recruber Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    ROLE PURPOSEThe ML Platform Specialist will be responsible for designing, implementing, and maintaining robust machine learning infrastructure and workflows using Databricks Lakehouse Platform. This role is critical in ensuring the smooth deployment, monitoring, and scaling of machine learning models across our organization.Must Have-Their experience with...

  • Hospital Operations Manager Job Opening

    1 week ago

    Gurgaon, Haryana, India beBeeOperations Full time ₹ 60,00,000 - ₹ 1,50,00,000

    Healthcare Operations ManagerWe are seeking a highly skilled and experienced professional to join our team as a Healthcare Operations Manager. In this role, you will be responsible for designing and executing strategic projects in hospital operations, partnerships, and growth.The successful candidate will work closely with leadership to develop and implement...

  • PMO - Ops

    2 weeks ago

    Gurgaon, Haryana, India Fractal Analytics Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    It's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.Job DescriptionOps PMO – Senior ManagerBrief about the Team & Fractal:Fractal Analytics is Leading Fortune 500 companies leverage Big Data, analytics and technology to drive smarter, faster and more accurate...