Trainer

7 days ago

Hyderabad, Telangana, India Firstsource Full time US$ 90,000 - US$ 1,20,000 per year

We are seeking an experienced Trainer with a strong background in US Healthcare processes and contact center operations. The ideal candidate will be responsible for delivering high-impact training programs to new hires and existing employees, ensuring readiness for client interactions and operational excellence.

Key Responsibilities:

  • Deliver training sessions on US Healthcare processes including Claims, billing, eligibility, and customer service protocols.
  • Facilitate onboarding and nesting programs for new hires in a contact center setup.
  • Collaborate with operations, quality, and client teams to ensure training alignment with business goals.
  • Conduct refresher and upskilling sessions for existing staff based on performance and process updates.
  • Maintain training effectiveness through assessments, feedback, and continuous improvement.
  • Support process transitions and updates through timely training interventions.
  • Create and update training materials, SOPs, and e-learning content.
  • Participate in calibration sessions with QA and client teams.
  • Provide floor support and troubleshoot process-related queries post-training.

Eligibility Criteria:

  • Minimum 1-2 years of experience in training roles within US Healthcare contact center operations.

Interested Candidates share your CV - /

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or

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