Opportunity with
1 week ago
Years of experience 4.5yrs-6yrs
Relevant Experience: 2+ years of experience in Qualys Vulnerability Management
Job description:
The primary responsibility is to work on the existing or new Incidents, Service Requests, and Tasks
Triage the unresolved incidents or Requests to Leads Business Relationships:Continually communicates with Leads and Customers
Key Responsibilities
Incident Response
- Day to day Operational issues, requests and Project tasks
- Incident response and resolution within SLA's with excellent analytical and troubleshooting skills
- Providing all the necessary details to leads about the issue, steps taken, recommendation and any other relevant information
- Ticket Status Check and Update
- Respond to False Positive Alerts
- Incident Escalation and Progress Monitoring
- Create, review, update, and maintain Standard Operating Procedures.
- Prepare RCA for the escalated incidents.
- Perform the Shift handovers
Qualys
- Vulnerability management on servers and Web application.
- Run the set process for remediation, monthly reports preparation, coordination with broader IT team for change control and risk-based exceptions, etc. Ongoing operational activities related to vulnerability management include
- Monitor service response time. When performance degrades, work with vendor support to troubleshoot / resolve the issue.
- Work with IT Infrastructure to obtain input parameters for authenticated scans
- Manage asset groups, tagging, scanning policy
- Create reports and distribute to IT Infrastructure / System Owners
Triage vulnerabilities and track remediation status
- Support the deployment of Qualys agents to all IT Infrastructure components when applicable
- Track and report vulnerabilities on non-Qualys managed IT Infrastructure components including network devices (Switches, Routers, VPN Concentrators etc.)
Must-have Skills: Prior Working Experience
- Must have worked on Qualys
- Customer-focused
- Excellent communication skills (reading, writing, speaking and listening)
- Highly self-motivated and directed.
- Excellent attention to detail.
- Flexibility and willingness to work on different and multiple technologies
- Ability to effectively prioritize, organize and execute tasks in a high-pressure environment Good to have skills: Prior Work Experience
- Certifications in Qualys is an advantage
Prior training and certification in communication is added advantage
Additional hands-on other security tool is a added advantage. KRA
Adherence to ticket creation within SLA
Adherence to SLA in incident/request handling
Make the incident handling experience better for the customer (internal team/ external customer)
• High quality ticket updates
Troubleshooting tasks with proper perspective
- Keep the Leads informed of task accomplishment, issues and status
• Training and mentoring peers and Juniors Core Competencies
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