Opportunity with

1 week ago

Bengaluru, Karnataka, India Stratogent Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Years of experience 4.5yrs-6yrs

Relevant Experience: 2+ years of experience in Qualys Vulnerability Management

Job description:

The primary responsibility is to work on the existing or new Incidents, Service Requests, and Tasks

Triage the unresolved incidents or Requests to Leads Business Relationships:Continually communicates with Leads and Customers

Key Responsibilities

Incident Response

  • Day to day Operational issues, requests and Project tasks
  • Incident response and resolution within SLA's with excellent analytical and troubleshooting skills
  • Providing all the necessary details to leads about the issue, steps taken, recommendation and any other relevant information
  • Ticket Status Check and Update
  • Respond to False Positive Alerts
  • Incident Escalation and Progress Monitoring
  • Create, review, update, and maintain Standard Operating Procedures.
  • Prepare RCA for the escalated incidents.
  • Perform the Shift handovers

Qualys

  • Vulnerability management on servers and Web application.
  • Run the set process for remediation, monthly reports preparation, coordination with broader IT team for change control and risk-based exceptions, etc. Ongoing operational activities related to vulnerability management include
  • Monitor service response time. When performance degrades, work with vendor support to troubleshoot / resolve the issue.
  • Work with IT Infrastructure to obtain input parameters for authenticated scans
  • Manage asset groups, tagging, scanning policy
  • Create reports and distribute to IT Infrastructure / System Owners

Triage vulnerabilities and track remediation status

  • Support the deployment of Qualys agents to all IT Infrastructure components when applicable
  • Track and report vulnerabilities on non-Qualys managed IT Infrastructure components including network devices (Switches, Routers, VPN Concentrators etc.)

Must-have Skills: Prior Working Experience

  • Must have worked on Qualys
  • Customer-focused
  • Excellent communication skills (reading, writing, speaking and listening)
  • Highly self-motivated and directed.
  • Excellent attention to detail.
  • Flexibility and willingness to work on different and multiple technologies
  • Ability to effectively prioritize, organize and execute tasks in a high-pressure environment Good to have skills: Prior Work Experience
  • Certifications in Qualys is an advantage

Prior training and certification in communication is added advantage

Additional hands-on other security tool is a added advantage. KRA

Adherence to ticket creation within SLA

Adherence to SLA in incident/request handling

Make the incident handling experience better for the customer (internal team/ external customer)
• High quality ticket updates

Troubleshooting tasks with proper perspective

  • Keep the Leads informed of task accomplishment, issues and status
    • Training and mentoring peers and Juniors Core Competencies

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