Ops Mgr Clt Onbr and Acct Opn

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If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management. 

• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.  

• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank. 

Job Introduction:

The role holder would be a one-point contact to interact with various laws enforcement agencies who require the bank to submit information that is being sought by these authorities from time to time. The role holder would work closely with LOB's, support functions and second line of defense stakeholders like LGA, FCC, RC and TAX to ensure the banks submission is correct and timely.  The job holder is also internal SPOC for risk and controls for WSB operations team.

Principal Accountabilities:  Key activities and decision making areas

Impact on the Business/Function

• Have oversight over the GSC LEA team to ensure all notices are responded within timelines. In case of any extensions, these are being sought in a timely manner.
• Work closely with business to ensure notices requiring LOB inputs are sought, verified and vetted by an appropriate business authority prior to submission by the LEA team.
• Review the final response sent by the bank to ensure all points being sought by the authority has been responded to and data provided.
• As a one point contact for Law enforcement agencies ensure a working relationship is maintained with these agencies.
• Demonstrate ownership and logical approach to activities undertaken, working collaboratively with various stakeholders within and outside Service Delivery to ensure that the bank meets its deadline for submission of responses.
• Process improvisation, streaming, identifying risk and undertaking mitigation activities.

Customers / Stakeholders

Proactively engage with Lines of Business, GSD leadership team, Financial Crime Compliance and other stakeholders in Global Functions to ensure as a Bank we meet our timelines for submission of the data being sought by the law enforcement agencies.

Leadership & Teamwork

• Provide leadership to the off-shore LEA team  and deliver a high quality operational service
• Define and develop strong service competencies and capabilities
• Demonstrate HSBC Values and behaviors and ensure that the LEA team embody these values and principles at all times.

Operational Effectiveness & Control

• Resolve all identified issues promptly, and escalate concerns as appropriate.
• Maintain and observe all HSBC control standards including the timely deployment of Group Audit recommendations to ASP entities and countries
• Collate and Report country level LEA related MIS to the country Exco.
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Major Challenges

• Flexibility and adaptability – A dynamic business environment with multiple priorities that are unpredictable and wide ranging. The role requires management of complex and broad range of operational challenges.
• HSBC operates in an increasingly regulated and complex global space which requires compliance to regulations in different jurisdictions. The job holder will need to adapt to a complex business environment which has ever evolving landscape.
• The job holder will need to liaise with various law enforcement agencies which at times are demanding in respect of the TAT's within which we need to provide data. The job holder would need to negotiate with authorities to provide the bank sufficient time to extract data and verify the correctness of the same before submission.

Management of Regulatory Compliance & Operational Risk (Operational Risk / FIM requirements)

Maintain awareness of operational risk and minimize the likelihood of occurrence including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM.

Observation of Internal Controls

• Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.  Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators.
• Adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• Abide by the Group Compliance and Risk Policies in all respects. The term compliance encompasses all relevant laws, rules and codes with which the business has to apply

Knowledge & Experience / Qualifications

Graduation required

• Experience in managing the stakeholders
• Strong relationship management capabilities, with strong interpersonal and influencing skills
• Ability to interact and build relationship with all levels of internal and external stakeholders
• Risk Management and stakeholder management

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India