Production Support Analyst

5 days ago

Chennai, Tamil Nadu, India BNP Paribas Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Purpose

  • Handle technical file transfer chain build requests
  • Part of the Connexis Cash Technical Implementation team
  • Deliver fully operational technical links (build + test)
  • Handle Punctual Technical Customer migration projects
  • Handle technical support level 1

Responsibilities

Direct Responsibilities

  • Responsible for compliance, build management and follow-up of file transfer technical links

  • Perform all relevant technical requests

  • Execute all pre-defined Test cases

  • Trouble-shooting problems and failed tests cases

  • Responsible for Activity reporting

  • Produce all relevant KPIs for reporting

  • Clarify requirements and cover the testing of finished features

  • Support and answer queries from different support teams and stakeholders

Contributing Responsibilities

  • Good Team Player with the right spirit
  • On-time delivery
  • Timely report the status to the team
  • Report issues to management proactively
  • Share the core-values of the company: Commitment, Creativity, Ambition and Responsiveness
  • Quality oriented and well organized
  • Willing to work in high expectancy environments

Technical & Behavioral Competencies

In-depth knowledge on:

  • File transfer Protocols FTPS, SFTP, AS2, PESIT)
  • File transfer Security (PGP, TLS, Security certificates)
  • Technical project Management
  • Project Management Tools (Excel, Jira)
  • Unix / Linux

Basic knowledge on:

  • TCP/IP Networks
  • Agile methodology (Scrum/Kanban)

Nice to have:

  • Axway CFT and SecureTransport

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