Medical Officer

2 weeks ago

Mumbai, Maharashtra, India Zenplus Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Description: MBBS Qualified Doctor Teleconsultation & Emergency Consultation (Command Center)

Position: Medical Doctor (MBBS) Teleconsultation & Emergency Consultation

Location: Zenzo,40th floor, Sunshine tower, Senapati Bapat Marg,Dadar,Mumbai

Job Summary

Role: MBBS Doctor – Teleconsultation & Emergency Care

Experience: 1 – 3 years

Certifications: BLS/ACLS preferred (training provided if not certified)

Role Overview

We are seeking a compassionate and skilled MBBS-qualified doctor to join our Teleconsultation & Emergency Medical Support team. In this role, you will provide remote medical consultations via phone, video, or chat to patients across India.

You will assess and manage a wide range of health concerns — from general medical issues to emergency situations — offering immediate, actionable advice and triaging when necessary. You'll be an integral part of our medical command center operations, contributing to accessible, high-quality digital healthcare.

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Key Responsibilities

1. Teleconsultation Duties

  • Conduct remote consultations via phone, video, or chat for general health concerns, chronic illnesses, or follow-ups.
  • Assess patient symptoms and history to provide accurate diagnoses.
  • Recommend treatment plans, including prescriptions, home care, or lifestyle modifications.
  • Prescribe medications within telemedicine guidelines, ensuring safety and compliance.
  • Educate patients in simple terms about their condition and preventive care.
  • Document all consultations accurately in the Electronic Health Record (EHR) system.
  • Provide follow-up care to monitor patient recovery and resolve any concerns.

2. Emergency Teleconsultation

  • Provide initial guidance in emergency cases over the phone to patients or ambulance staff.
  • Rapidly assess symptoms (e.g., chest pain, trauma, allergic reactions) and make informed decisions.
  • Coordinate with emergency teams to support timely and appropriate medical action.
  • Offer first aid instructions and manage crises remotely until in-person care is available.
  • Escalate critical cases to higher levels of care when required.

3. Training & Certification

  • Participate in Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) training if not already certified.
  • Attend ongoing training sessions to stay updated with the latest in telemedicine, emergency care, and digital health.

4. Collaboration with Healthcare Teams

  • Collaborate with specialists, nurses, and emergency medical technicians to ensure holistic patient care.
  • Participate in internal quality audits, case reviews, and safety assessments.

5. Education & Outreach

  • Conduct internal training on First Aid and CPR for staff or clients.
  • Host webinars or health talks on topics such as preventive care, chronic disease management, or mental health.
  • Contribute to onboarding and training non-clinical staff on health topics and protocols.
  • Support patient education and awareness campaigns via virtual platforms.

Qualifications

  • MBBS degree from a recognized medical institution.
  • Valid medical license to practice in India.
  • Experience in general practice, emergency medicine, or telemedicine is preferred but not mandatory.
  • Familiarity with telemedicine platforms, EHR systems, and digital tools is an advantage.
  • BLS/ACLS certification (or willingness to obtain upon joining).
  • Comfortable working in a fast-paced, high-volume telehealth environment.

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