Customer Care Executive

1 week ago


Chinar Fortune City Bhopal, India Magnum Group Full time ₹ 1,56,000 - ₹ 1,68,000 per year

Job Title: Chat Support Associate – Swiggy Process (Magnum)

Location: Ground floor, Chinar Fortune behind Vrindavan Dhaba, hoashangabad road

Shift Timings:

· Male Candidates: 24×7 rotational shifts

· Female Candidates: Rotational shifts between 6:00 AM – 7:00 PM (9 hours rotational shift)

Salary:

· Freshers: ₹13,000 ₹1,000 (incentives)

· Experienced: ₹14,000 ₹1,000 (incentives)

Job Type: Full-time | Immediate Joiners Preferred

· Key Responsibilities: Handle customer queries and concerns through chat support (non-voice process).

· Provide prompt, accurate, and professional responses to ensure high customer satisfaction.

· Resolve customer complaints by identifying issues and providing appropriate solutions.

· Maintain records of customer interactions and follow communication procedures, guidelines, and policies.

· Coordinate with internal teams when necessary to ensure seamless issue resolution.

· Requirements: Education: Minimum 12th pass / Graduate (any stream).

· Experience: Freshers & experienced candidates are welcome.

· Good communication skills in English & Hindi.

· Basic computer knowledge and typing skills.

· Ability to work in rotational shifts (as per gender-based schedule).

· Should be flexible, customer-oriented, and a quick learner.

Immediate Joiners required – Apply now and be a part of the Swiggy support team

Interested candidate can apply through sharing resume on or



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