Quality Analyst

2 days ago


Faridabad, Haryana, India Growing Stars Consulting Private Limited Full time

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)
Job Title:
Quality Analyst

Work Location:
Gurugram (Onsite)

Education

  • Minimum qualification: Graduate

Experience

  • 2 to 8 years of total work experience
  • Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

  • Evaluate live and recorded calls to ensure service quality standards
  • Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
  • Provide structured and actionable feedback to agents
  • Conduct regular call calibration sessions
  • Maintain daily/weekly audit count logs
  • Ensure adherence to quality frameworks and feedback mechanisms
  • Perform DIP checks and maintain accuracy of quality reports
  • Prepare quality analysis reports using basic Excel

Required Skills

  • Excellent verbal communication in both Hindi and English
  • Strong attention to detail and process orientation
  • Working knowledge of Basic Excel
  • Experience in call audits, feedback processes, and DIP checks

Skills:- Quality audit, Audit management, Customer Service, Customer Relationship Management (CRM), Customer Support, Customer Success, Customer Retention and Business Process Outsourcing (BPO)


  • Quality Analyst

    4 days ago


    Faridabad, Haryana, India Placement Hub Full time

    Industry: ITExperience: 1-1.5 yearsSalary: 25k (based on performance)Only Female preferred.Requirement: Relevant work experience in manual testing of Web and Mobile (iOS and Android)applications. Good understanding of Web and Mobile based projects Excellent verbal and written communication skills Proven ability to manage and prioritize multiple,...

  • Data Analyst

    6 days ago


    Faridabad, Haryana, India Symbiosis Management Consultants Full time

    Role & responsibilities -Please note that for the Data Analyst roles we need someone with Salesforce reporting and Salesforce data management experience. This is a mandatory parameter.Data Analysis: Analyze large datasets to extract meaningful insights and trends. Develop and implement statistical models and algorithms for data analysis.Dashboard...

  • Business Analyst

    15 hours ago


    Faridabad, Haryana, India Hex Business Innovations Full time

    Company OverviewHex Business Innovations is a leading technology solution provider that specializes in optimizing business operations, marketing, and sales for MSMEs. With a focus on automation and innovation, Hex aims to elevate small and medium enterprises to the technological standards of big corporates. With over 200 partnerships globally, Hex is...

  • Finance Analyst

    2 weeks ago


    Faridabad, Haryana, India iRapido Global Full time

    We are seeking a detail-oriented and analytical Finance Analyst to join our team. The ideal candidate will be responsible for analyzing financial data, preparing reports, supporting budgeting activities, and providing insights to support business decisions.Key Accountabilities:Develop automated reporting processes and data pipelines (e.g., using Microsoft...

  • Production Manager

    2 weeks ago


    Faridabad, Haryana, India S&C Store LLP Full time

    Job description:Role OverviewWe are seeking an experienced and proactive Operations Manager to oversee daily business operations, warehouse and logistics management, vendor coordination, and ensure process efficiency. The ideal candidate should have a strong background in e-commerce operations, problem-solving ability, and leadership skills to manage a...

  • Operations Manager

    7 days ago


    Faridabad, Haryana, India S&C Store LLP Full time

    Role OverviewWe are seeking an experienced and proactive Operations Manager to oversee daily business operations, warehouse and logistics management, vendor coordination, and ensure process efficiency. The ideal candidate should have a strong background in e-commerce operations, problem-solving ability, and leadership skills to manage a growing team.Key...


  • Faridabad, Haryana, India Manras Technologies Full time

    Company Profile:Manras Technologies is a Platinum Salesforce Consulting Partner committed to delivering quality services and achieving 100% customer satisfaction. With offices across India and the UK, we have been providing reliable Salesforce solutions to our clients since 2015.We are a team of 110+ Certified Salesforce professionals engaged in different...

  • Quality Analyst

    4 weeks ago


    Faridabad, India TP Full time

    We’re Hiring – Quality Analyst || Technical Process || GurgaonProcess: Technical SupportWhat You’ll Do:Monitor and evaluate calls to ensure service excellence & process adherenceIdentify training opportunities and provide actionable feedbackConduct performance audits and RCA for quality deviationsPrepare detailed weekly & monthly quality...


  • Faridabad, India PineQ Lab Technology Full time

    Role & Key Responsibilities The primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies.1. Monitoring and Evaluating Customer InteractionsInteraction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between...

  • Quality Analyst

    4 weeks ago


    Faridabad, India Collegedunia Full time

    We are looking for:Exciting times lie ahead! At Collegedunia, one of the leading educational portals, we arecurrently looking for a talented individual to join our innovative and passionate team.Responsibilities and Duties:● Review and understand product requirements, specifications, and design documents.● Design, develop, and execute test cases, test...


  • Faridabad, India PineQ Lab Technology Full time

    Job Description: Quality Analyst – Clearance & Settlement Quality Monitoring & Audits: Conduct end-to-end quality audits on clearance and settlement processes to ensure accuracy, timeliness, and adherence to regulatory and client-specific guidelines JD QA-ClearanceError Analysis & Root Cause: Identify process gaps, reconciliation errors, and...

  • Senior Analyst

    4 weeks ago


    Faridabad, India Clearstate Full time

    Introduction of ClearstateClearstate specializes in healthcare-focused market intelligence and strategic advisory services, assisting MedTech companies, biotechnology firms and healthcare service providers in identifying and leveraging market growth opportunities. Our data collection approach combines market research techniques, data processing and...

  • Analyst

    3 weeks ago


    Faridabad, India BCG Expand Full time

    Job Description – Analyst, Wealth ManagementBCG Expand is seeking an Analyst to support a large and growing book of work within the Wealth Management sector. The successful candidate will contribute to proprietary model updates, analysis delivery, and ongoing innovation within the Wealth Management domain. This role is an excellent opportunity for a...

  • Quality Analyst

    4 weeks ago


    Faridabad, India Emiza Supply Chain Services Pvt. Ltd. Full time

    Major ResponsibilitiesRequirement analysis.Investigate product quality and identify deficiencies.Test effort estimation and test case documentation.Perform manual testing when necessary to ensure comprehensive test coverage.Delivery of high-quality, Scalable, and Extensible systems and applications.Adoption and Evolution of the software engineering practices...


  • Faridabad, India PineQ Lab Technology Full time

    ole & Key ResponsibilitiesThe primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies.1. Monitoring and Evaluating Customer InteractionsInteraction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between...

  • Quality Analyst

    2 weeks ago


    Faridabad, India Collegedunia Full time

    We are looking for: Exciting times lie ahead! At Collegedunia, one of the leading educational portals, we arecurrently looking for a talented individual to join our innovative and passionate team.Responsibilities and Duties:● Review and understand product requirements, specifications, and design documents.● Design, develop, and execute test cases, test...


  • Faridabad, India Divya Placement Consultant Full time

    QUALITY CONTROL ENGINEER Hi We Are Looking For Urgent Hiring For Quality Control Engineer / Quality Management representative The Company is a Sole Proprietorship (Individual) and ISO : certified company. They specialize in the manufacturing and trading of Sheet Metal Components. The company is dedicated to maintaining high-quality standards and providing...