Associate Manager

Job ID: 35539

Location: Chennai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 28 Sept 2025

Key Responsibilities

Job Purpose

• Ensure correctness and accuracy of the data that is being processed.
• Ensure that the data generated from our end is in adherence with laid down procedures.
• Ensure the lowest possible error rate while processing of data.
• To adhere and process, as per the instructions in documented procedures.

Key Responsibilities

• Identifying errors in documentation received & follow up for closure of the same
• To ensure that all transactions/activities are efficiently processed and within SLA.
• To ensure processing errors are identified & reported on time.
• To improve productivity by over 10% on a year-on-year basis.
• Ensuring all queries related to the process are sorted out in a timely basis.
• To ensure appropriate internal controls and procedures are documented and adhered.
• Should cross-train oneself with other processes in the unit.
• To ensure quality contributions during new process launch / enhancement in process / systems.
• Comply with all applicable rules / regulations of the Company / Group policies and adherence to the Group Code of Conduct.
• Upholding the values of the group and company at all times

• Queue monitor and prioritisation of the request

• Timely complation of UAT and UVT

• Referral analysis
• Executes tasks and assignments accurately within team and self.
• Possesses ability to differentiate between quality and excellence in the real time BAU activities.
• Able to provide solutions and ideas to bring down errors.
• Create an error free culture by leveraging behavioral recognition, system requirements and other pressure points.
• Create a collaborative mindset towards driving quality work..
• Able to work in accurate manner with precision and nil errors

Key Measures

• Achieve high levels of productivity and error free processing.
• Flexible in work priorities to meet business requirements with a constructive attitude.
• Adherence to Service Level Agreements
• Contribute in the quality initiative by foreseeing future problems along with preventive action.
• Work towards achieving high customer satisfaction levels

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the [country / business unit / function/ [team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Other Responsibilities

• Embed Here for good and Group's brand and values in [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Skills and Experience

• Typewriting skill, Basic computer knowledge
• Eye for accuracy
• Multitasking Skills
• Eager to learn
• Reasonable communication

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.