Localization Coordinator

Job

Localization Coordinator - Subtitling

Description
Title: Localization Coordinator, Subtitling

Reports to: Team Lead, Subtitling Coordination

Business Unit: Deluxe Localization

About The Company
As the world's leading multidisciplinary service provider, Deluxe underpins the media and entertainment

industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney

Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content

Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled

scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los

Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced

industry individuals worldwide. For more information, please visit

Position Summary

This position is for an individual that can own and deliver text-based or subtitling products at an exceptional

service level. It is ideal for individuals who have the drive and desire to make things happen, manage risks, and

work with a distributed international workforce to ensure we adhere to client needs and expectations. It requires

a highly motivated individual with attention to detail, great organizational skills, and a passion for

communication and connecting with others.

Outcomes and Accomplishments

As a Localization Coordinator, You Will

• Be responsible for delivering scripts and/or subtitles for various languages within a region

within the Deluxe platforms. The original project plan is set up by the Order Management team

and you will ensure that we deliver to plan by the set deadline, right on time and first time right.

• As part of the assignment responsibilities, you will manage capacity and pre-assignment of

future tasks to translators/editors and send out availability mails as needed to ensure accurate

planning.

• Be involved in daily communication and follow-ups to ensure each language flows smoothly

within the established timeline. Manage changes to project plan like new assets, changed

instructions or queries from translators/editors effectively and in a timely manner.

• Accountable for on-time delivery for every task in the workflow, strictly respecting project

milestones, procedures, and client specification of respective languages.

• Own 100% adherence to keeping data in Deluxe platform accurate and up-to-date, including

milestones/deadlines for each task, final due date, dates for client-facing users like territories,

etc.

• Leverage automated and efficient methods of assignment, to avoid bottlenecking of tasks or

assigning them only when they're ready to start. All tasks for a project's languages should be

planned and assigned ahead, allowing for exception-based milestone management.

• Clear and timely communication and own Deluxe's brand when working with translators to

ensure they receive a smooth and pleasant experience.

• Liaise with Order Management on changes to project plan, ensuring that the new plan is

communicated with those impacted teams, and we adhere to the revised or current deadline set

by the customer.

• Escalation of potential risks when managing a project, and suggestions to mitigate should be

part of the daily tasks. Escalate to supervisor or team management if translators don't deliver

files on time, are unresponsive, are not following instructions and if there are any attitude issues

that impact quality and timeliness of a language. Escalate to Order Management if task timeliness

is impacted by lack of assets needed to perform the job.

• Run a daily report using various dashboards on Sfera/Tableau for respective languages,

ensuring all work in progress tasks are on track and there are no past dues. Use dashboards and

tools available to keep track of current work, pipeline work and possible capacity bottlenecks for

the languages assigned to you. This will allow for pre-emptive planning to avoid delays in

delivery.

• Need to resolve all payment queries from translators regularly and ensure there are no

pending or incorrect payments every month.

• You have complete ownership of a language assigned to manage all tasks in the workflow,

utilizing other shifts for possible handover or follow-up to get timely responses from other teams

as needed. To participate in internal project calls to work together with Order Management to

deliver successfully to customers.

What You Bring

• Candidate must have a graduate degree.
• Excellent command on English language along with knowledge of other cultures. Additional languages

known are a plus

• Good communication, time-management skills, excellent problem-solving skills.
• A keen interest in media industry preferred with a knowledge of localization
• Attention to detail and to work with a large data-set in Deluxe platforms.

Benefits

• You will be part of a large international and culturally diverse team.
• You will have the opportunity to make an impact for the organization, and for the customers.
• You will have opportunities to further grow your skills and grow within the company.
• You will have the opportunity to expand your professional network.

Equal Employment
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing

their full selves to work. It is our policy to provide equal employment opportunities to all applicants and

employees. Applicants will receive fair consideration for employment without regard to, and will not be

discriminated against, based on race, colour, religion, creed, national origin or ancestry, sex, age, or any other

discriminations.