Quality analyst|International

3 days ago

Hyderabad, Telangana, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per year
  • Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
  • Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.
  • Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course.
  • Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
  • Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.
  • Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

  • Quality Analyst Intern

    5 days ago

    Hyderabad, Telangana, India Jivika Pure Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Position: Quality Analyst InternLocation: Uppal, TelanganaTiming: 9:30 AM - 6:00 PMWorking Day: Mon - SatRoles & ResponsibilitiesProduction SupportAssist in day-to-day food repacking operations (weighing, sealing, labeling, packaging).Learn and apply inventory control practices (FIFO/FEFO, stock rotation, warehouse hygiene).Monitor and record production data...

  • Quality Analyst

    3 days ago

    Hyderabad, Telangana, India Turiyam Consultancy Full time ₹ 3,50,000 - ₹ 7,50,000 per year

    Monitor and evaluate voice interactions for quality assurance. Identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Required Candidate profileMinimum 1 year experience as Quality Analyst in International Process. Excellent communication skills in English. Graduation (Mandatory) Call @ / /...

  • Quality Analyst

    1 week ago

    Hyderabad, Telangana, India Ghrs Training Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role - Quality Analyst Skills - Call Audits | Chat audits | International Process | QC Tools |RCAExp - Min 2 yrsLoc - HyderabadImmediate joiners OnlyWFO | Both ways Cabs | night shifts |

  • Quality Analyst

    3 weeks ago

    Hyderabad, Telangana, India Apollo Telehealth Full time

    Job DescriptionApollo Tele health Services is looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey- A Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standardsKey responsibilities include:- Developing and implementing quality control...

  • Quality Analyst

    7 days ago

    Hyderabad, Telangana, India Oliva Skin & Hair Clinics Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Quality AnalystWork Location: Oliva Corporate Office, Begumpet, HyderabadEmail for Applications: Roles & Responsibilities:Monitor inbound and outbound calls, chats, and emails to assess service quality.Evaluate interactions using scoring sheets and document findings accurately.Ensure compliance with company policies and regulatory...

  • Quality Analyst, International Voice Process

    1 week ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilities:Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followedComplete Quality Assurance and coaching session reports on a weekly basisAttend and participate in meetings with supervisors and managers to review monitoring listsAttend and participate in partner and internal calibration meetingsResearch escalated...

  • Quality Analyst

    1 week ago

    Hyderabad, Telangana, India Elico Healthcare Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionElico Healthcare Services Ltd. is a trusted and renowned healthcare partner offering holistic tailor-made RCM solutions to hospitals, physician groups, EMS providers, and credentialing & contracting agencies. Promoted by Elico Ltd., a leader in laboratory analytical instruments with a proven track record of over six decades, we have been...

  • Quality Analyst

    5 days ago

    Hyderabad, Telangana, India PRO Hr Complete Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    1 Year and above as Quality Analyst 3 Years and above in Call Center

  • Quality Analyst

    5 days ago

    Hyderabad, Telangana, India Diligen Professional Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Quality Analyst US Healthcare (RCM)Location: HyderabadExperience Required: Minimum 1 year in US Healthcare – Revenue Cycle Management (RCM)Transport: Two-way cab facility availableRole Overview:We are seeking a Quality Analyst in the US Healthcare domain (RCM). While you'll begin performing QA responsibilities from Day 1, the official...

  • Quality Assurance Analyst

    5 days ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About the JobWere changing the way people think about customer service, and we need your helpWere looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.As Quality Assurance Analyst, You...