Quality analyst|International

1 week ago


Hyderabad, Telangana, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per year
  • Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
  • Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.
  • Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course.
  • Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
  • Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.
  • Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

  • Quality Analyst

    3 hours ago


    Hyderabad, Telangana, India Vitech Systems Group Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Department:Quality AssuranceLocation:IndiaDescriptionAt Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver...

  • Quality Analyst

    2 days ago


    Hyderabad, Telangana, India Oliva Skin & Hair Clinics Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Job Title: Quality AnalystWork Location: Oliva Corporate Office, Begumpet, HyderabadEmail for Applications: Roles & Responsibilities:Monitor inbound and outbound calls, chats, and emails to assess service quality.Evaluate interactions using scoring sheets and document findings accurately.Ensure compliance with company policies and regulatory...

  • Quality Analyst

    4 days ago


    Hyderabad, Telangana, India Navsan Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Summary:The Quality Analyst (QA) is responsible for monitoring, evaluating, and improving the quality of transactional processes within various Finance functions. The QA ensures adherence to client-specific SLAs, compliance requirements, internal quality standards, driving process excellence and continuous improvement.Key ResponsibilitiesQuality...

  • Quality Analyst

    2 weeks ago


    Hyderabad, Telangana, India PRO Hr Complete Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    1 Year and above as Quality Analyst 3 Years and above in Call Center

  • Quality Analyst

    2 weeks ago


    Hyderabad, Telangana, India Diligen Professional Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Quality Analyst US Healthcare (RCM)Location: HyderabadExperience Required: Minimum 1 year in US Healthcare – Revenue Cycle Management (RCM)Transport: Two-way cab facility availableRole Overview:We are seeking a Quality Analyst in the US Healthcare domain (RCM). While you'll begin performing QA responsibilities from Day 1, the official...


  • Hyderabad, Telangana, India IntouchCX Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About the JobWere changing the way people think about customer service, and we need your helpWere looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.As Quality Assurance Analyst, You...

  • Quality Analyst

    1 week ago


    Hyderabad, Telangana, India Monksays Superfoods Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job SummaryThe Quality Analyst ensures high-quality customer service by monitoring and analyzing employee-customer phone interactions. Your main job is to identify service quality issues, report on performance, and flag urgent concerns.Key Responsibilities:Call Quality Check: Listen to and evaluate recorded and live employee calls against set quality...

  • Quality Analyst

    1 week ago


    Hyderabad, Telangana, India PerkinElmer Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our...

  • Quality Analyst

    1 week ago


    Hyderabad, Telangana, India PerkinElmer Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our...

  • Sr Quality Analyst

    6 days ago


    Hyderabad, Telangana, India Clean Harbors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About CleanHarborsClean Harbors Inc. ) is a NYSE listed US based $6 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company's Chairman.Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated...