Quality analyst|International

2 weeks ago

Hyderabad, Telangana, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per year
  • Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
  • Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.
  • Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course.
  • Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
  • Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.
  • Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

  • Quality Analyst Intern

    2 weeks ago

    Hyderabad, Telangana, India Jivika Pure Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Position: Quality Analyst InternLocation: Uppal, TelanganaTiming: 9:30 AM - 6:00 PMWorking Day: Mon - SatRoles & ResponsibilitiesProduction SupportAssist in day-to-day food repacking operations (weighing, sealing, labeling, packaging).Learn and apply inventory control practices (FIFO/FEFO, stock rotation, warehouse hygiene).Monitor and record production data...

  • Quality Analyst

    5 hours ago

    Hyderabad, Telangana, India Vitech Systems Group Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Department:Quality AssuranceLocation:IndiaDescriptionAt Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver...

  • Quality Analyst

    2 weeks ago

    Hyderabad, Telangana, India Oliva Skin & Hair Clinics Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Quality AnalystWork Location: Oliva Corporate Office, Begumpet, HyderabadEmail for Applications: Roles & Responsibilities:Monitor inbound and outbound calls, chats, and emails to assess service quality.Evaluate interactions using scoring sheets and document findings accurately.Ensure compliance with company policies and regulatory...

  • Quality Analyst

    5 days ago

    Hyderabad, Telangana, India Navsan Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Summary:The Quality Analyst (QA) is responsible for monitoring, evaluating, and improving the quality of transactional processes within various Finance functions. The QA ensures adherence to client-specific SLAs, compliance requirements, internal quality standards, driving process excellence and continuous improvement.Key ResponsibilitiesQuality...

  • Quality Analyst

    3 days ago

    Hyderabad, Telangana, India Oliva Skin & Hair Clinics Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Job Title: Quality AnalystWork Location: Oliva Corporate Office, Begumpet, HyderabadEmail for Applications: Roles & Responsibilities:Monitor inbound and outbound calls, chats, and emails to assess service quality.Evaluate interactions using scoring sheets and document findings accurately.Ensure compliance with company policies and regulatory...

  • Quality Analyst

    2 weeks ago

    Hyderabad, Telangana, India PRO Hr Complete Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    1 Year and above as Quality Analyst 3 Years and above in Call Center

  • Quality Analyst

    2 weeks ago

    Hyderabad, Telangana, India Diligen Professional Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Quality Analyst US Healthcare (RCM)Location: HyderabadExperience Required: Minimum 1 year in US Healthcare – Revenue Cycle Management (RCM)Transport: Two-way cab facility availableRole Overview:We are seeking a Quality Analyst in the US Healthcare domain (RCM). While you'll begin performing QA responsibilities from Day 1, the official...

  • Quality Assurance Analyst

    2 weeks ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About the JobWere changing the way people think about customer service, and we need your helpWere looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.As Quality Assurance Analyst, You...

  • Quality Analyst

    2 weeks ago

    Hyderabad, Telangana, India Thoughtworks Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Woven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with each team member—Developer, Business Analyst, Designer, etc.—they ensure quality is thoughtfully examined in both processes and technology. QAs are more than...

  • Quality Analyst//Technical Process//International BPO

    2 weeks ago

    Hyderabad, Telangana, India Hiresquad Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Leading BPO in HyderabadHiring for Sr Quality AnalystInternational Technical Voice ProcessMust have minimum 1 year experience in Quality in International BPO in Technical Voice processMust have Experience in International BPOOnly GraduateCTC UPTO 7.2LPA5 Days WorkingShifts 24*7Looking for only Immediate joinersResponsibilities:• Monitors, evaluates and /...