Senior Genesys Engineer

2 days ago

Hyderabad, Telangana, India Weekday AI Full time ₹ 19,00,000 - ₹ 24,00,000 per year

This role is for one of Weekday's clients
Salary range: Rs Rs ie INR 19-24 LPA)
Min Experience: 7 years
Location: Hyderabad
JobType: full-time

Requirements

We are seeking an experienced Senior Genesys Engineer to lead the design, architecture, and optimization of Genesys Cloud / Engage Contact Center solutions. The role involves driving large-scale contact center transformations, ensuring seamless integration, high performance, and superior customer experiences.

Key Responsibilities:

  • Architect, design, and implement scalable Genesys environments.
  • Develop advanced call routing, IVR, and customer engagement workflows.
  • Integrate Genesys with CRM, WFM, and enterprise applications.
  • Implement AI-driven solutions (chatbots, voicebots, predictive routing).
  • Ensure system security, compliance, and disaster recovery readiness.
  • Act as SME, handling escalations, performance tuning, and optimizations.

Qualifications & Skills:

  • Bachelor's/Master's in CS/IT or related field.
  • 8+ years of hands-on experience in Genesys Cloud / Engage.
  • Strong expertise in SIP, VoIP, telephony, and cloud platforms (AWS/Azure).
  • Programming knowledge in Java/Python/C
  • Excellent communication & problem-solving skills.
  • Preferred: Genesys Certifications (GCP/GCE), AI/ML exposure, Agile experience.

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