
Manager Ticketing
1 week ago
Key Responsibilities:
- Booking and Issuing Tickets:Processing ticket orders, reservations, and cancellations for various events, flights, or transportation services.
- Customer Service:Handling customer inquiries, providing information on schedules, routes, fares, and travel policies, and resolving issues related to bookings.
- Record Keeping:Maintaining accurate records of ticket sales, reservations, customer interactions, and financial transactions.
- Communication:Clearly communicating with customers, providing travel advice, and explaining ticketing procedures.
- Problem Solving:Addressing customer complaints, resolving booking errors, and handling issues related to ticketing.
- Compliance:Ensuring adherence to company policies, regulations, and industry standards related to ticketing.
Skills and Qualifications:
- Communication Skills:Excellent verbal and written communication skills are crucial for interacting with customers and colleagues.
- Customer Service Skills:Providing exceptional customer service and handling customer inquiries effectively.
- Organizational Skills:Strong organizational skills to manage bookings, maintain records, and handle multiple tasks simultaneously.
- Attention to Detail:Accuracy in processing bookings, handling payments, and maintaining records.
- Problem-Solving Skills:Ability to identify and resolve issues related to ticketing and customer inquiries.
- Computer Literacy:Proficiency in using ticketing systems, reservation software, and other relevant computer applications.
- Knowledge of Ticketing Procedures:Understanding ticketing processes, fare structures, and travel regulations.
Job Type: Full-time
Pay: ₹30, ₹50,000.00 per month
Application Question(s):
- Do you have experience in Galileo/Amadeus Software
Work Location: In person
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