FP&A Sr. Manager

Job Description

Job Title:

Transitions & Implementation Manager

Organizational Shared Services

Department:

Reports to:

Direct reports:

Location:

N/A

Remote (US)

Assignment Summary:

The Transitions & Implementation Manager is responsible for managing projects including new

client implementations, growth for existing clients and strategic internal projects.

Description of Role and Objectives:

The primary objective is to manage implementations and transitions projects for the company.

The role is responsible for understanding clients business needs, driving the implementation of

new services, and managing the overall performance through the transition/ hand-off to the

operational account owner.

Responsibilities:

The position requires effective leadership and business execution for the following key focus

areas. Additional responsibilities may be added as the needs of the business change and

expand:

Manage end-to-end success of multiple, concurrent and complex projects, working with

cross-functional teams

Develop project plans using appropriate project methodology, defining key deliverables,

responsible parties, and timelines

Ensure the project meets profitability targets and budgets throughout the project and

implementation timelines

Hold the project team accountable

Create project status, update documents/ dashboards and effectively communicate

status to project stakeholders, including risks, action items, decisions and documentation

of meetings

Lead implementations of new business, from scoping to project closure; transitioning

new clients from concept to execution

Develop and build client business relationships by delivering a positive new client

onboarding experience

Must have skills:

Strong sense of ownership, interpersonal and collaboration skills and success working in

a global, virtual team environment

Ability to influence without authority

Manage expectations of internal and external stakeholders across organizational levels,

including exercising influence without authority

Be able to see the larger picture while maintaining attention to detail

Bring experts from a matrixed environment together to create an effective team

Strong ability to set priorities and timelines, yet be flexible throughout the project lifecycle

Strong written and verbal communication and presentation skills, including presenting to

internal and external leadership

Understanding of key metrics and best practices in the CX space

Experience in executing complex customer-focused initiatives from scratch to scale,

including new business implementations

Proficiency with MS Project/ SmartSheet, MS Office and G-Suite of products

Qualification and experience:

To qualify for this role you must have

A university degree or equivalent higher qualification, preferably in Business

Be fluent in written and spoken (Business) English

Have 10+ years of project management experience managing Business projects

Familiarity with project management tools and/or software

Project Management Certification: PMP, Six Sigma, or equivalent, or willingness to

secure certification in the first 6 months

Be able to travel up to 30% of the time

Be available to work during US Business hours (8:00 AM 5:00 PM ET/ CT/ PT)

Personality profile:

To be successful in this role you must

Take ownership and pride in the success of your work

Act as the glue that builds a team

Confident and able to keep your calm in stressful situations

Be a team player, able to work independently with little direction

Think strategically who is able to connect the dots