Technical Account Advisor

7 days ago

Bengaluru, Karnataka, India Blue Yonder Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Technical Account Advisor

What you'll do:

  • Overall ownership of the customer
  • Produce and deliver monthly SLA reports to customers, and ensure SLA compliance*
  • Ensure adherence to SaaS policies and procedures
  • Escalation management and identifying customer success plan

Supports and owns where necessary customer escalations based on escalation criteria:

• Potential financial implications for customer

• SLA breach due to critical severity cases

• Disruption to customer's business, likely due to multiple open cases / high severity cases

• Significant impact to customer go-live / major milestone

• Potential impact to commercial negotiation

• On-site JDA presence demanded by customer

• Involvement of C-level customer contacts

• Very low customer satisfaction

• Severity 1 issue

  • Regular customer connects to review system health and open cases
  • Monitor and report consumption and adoption metrics
  • Maintain customer relationship and identify potential expansion opportunities
  • Work towards making the customer a referenceable contact

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience LevelSenior Level

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