Change & Tech Ops Analyst

1 day ago

Hyderabad, Telangana, India Realpage Full time US$ 90,000 - US$ 1,20,000 per year

Overview

The Change & Technology Operations Analyst is an individual contributor responsible for executing key Support operations and initiatives for the benefit of Customer Support agents. The ideal candidate will be technical savvy, detail-oriented, has excellent communication skills, and proven ability to collaborate in a fast-paced SaaS environment. This is an important role within the Transformation & Business Management team working collaboratively with various Support teams to ensure streamlined operations.

This role focuses on triaging production issues, end-to-end UAT testing of new capabilities, workflows, or AI agents, and maintaining key governance for Support tools. By collaborating with key Operations team members, this individual is a key part of the broader Support ecosystem. The Analyst can directly impact Support agent effectiveness and customer satisfaction.

Responsibilities

Support Operations


•Triage and be the POC for Support issues with the Support Operational teams and internal technical teams


•Manage Support governance through agent omni-skill inventory, agent roster, and on-going requests


•Actively communicate and resolve issues within Change Advocate Network

Change Execution


•Partner with and collaborate with Support Readiness and Change Management team members on execution of key initiatives


•Understand and be an expert user of Support tools/automations and drive adoption of new technologies, methodologies & processes


•Perform and coordinate all UAT testing for Salesforce and AI initiatives

Qualifications

QUALIFICATIONS

Required:


•Bachelor's degree in Information Management, Business Administration, or a related field.


•Minimum of 2 years of experience in information management, Customer Support Operations or a related field. 1+ year working with AI tools a plus.


•Technical experiences in a SaaS environment and working with CRM tools such as Salesforce

Work Environment


•Fast-paced, customer-focused support environment.


•Hybrid work setup


•Occasional overtime or on-call support during critical periods.

KNOWLEDGE/SKILLS/ABILITIES

Required:

Technical Skills:


•Troubleshooting and problem-solving abilities (UAT testing)


•Analytical and detail-oriented


•Familiarity with Support tools (e.g., Salesforce) and proficient in AI related


•Intermediate knowledge of Microsoft PowerPoint, Word and Excel.

Soft Skills:


•Excellent communication, interpersonal, and problem-solving skills.


•Strong organizational & time-management skills with the ability to handle multiple tasks


•Ability to collaborate effectively with team members and work independently


•Intellectual curiosity

  • Ops Analyst

    3 weeks ago

    Hyderabad, Telangana, India Zensar Technologies Limited Full time

    Job DescriptionSr. Tech Ops Analyst (B29) - Storage Product - (Storage Administration - L2)Managing Enterprise Storage & Backup platforms like:NAS & SAN Storage Pure, NetApp and AWS storage solutions (FSxN/S3/EFS & AWS Backup)Pure Storage/ NetApp/AWS Storage Services FSXnL2 storage NAS, SAN, NetAppPure - Good to have skills AWS Storage Management Skills.

  • Sr. Manager, HR Ops Issue

    4 weeks ago

    Hyderabad, Telangana, India PepsiCo Full time

    Job DescriptionOverviewThe role of the HR Ops Sr Analyst is to serve as the resource for reviewing integration issues and understanding the underlying causes as data or defects that require break fixes. The role is responsible to triage and respond to critical issues received on tickets and/or reported by the global IT Ops team. The Integrations lead is...

  • Sr Manager HR Ops

    4 weeks ago

    Hyderabad, Telangana, India Pepsico Full time

    OverviewThe role of the HR Ops Sr Analyst is to serve as the resource for reviewing integration issues and understanding the underlying causes as data or defects that require break fixes. The role is responsible to triage and respond to critical issues received on tickets and/or reported by the global IT Ops team. The Integrations lead is responsible to...

  • Hr Tech Delivery Manager

    2 weeks ago

    Hyderabad, Telangana, India Flutter International Full time

    HR Tech Delivery Manager Contract About Flutter EntertainmentFlutter Entertainment is a global leader in sports betting gaming and entertainment with annual revenues of 11 7 Bn and a customer base of over 12 million players in 2023 driven by a portfolio of iconic brands including Paddy Power Betfair FanDuel PokerStars and Sportsbet As a...

  • Data Analyst

    4 days ago

    Hyderabad, Telangana, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionBand: B2Shifts: Indian Shifts- Work From HomeQualification: Any Bachlor's DegreeExperince Required: 3 years (minimumMust have skills: SQL, Good communication, strong stakeholder ManagementGood to have hiring Skills:Product analytics.Get things right the first time.Hands-on experience in SQL: full understanding of complex JOINs, WINDOW...

  • Sr. Tech Operations Analyst

    3 weeks ago

    Hyderabad, Telangana, India Zensar Technologies Limited Full time

    Job DescriptionDescriptionWe are seeking a Sr. Tech Operations Analyst (PMO) to join our growing team. The ideal candidate will have 4-8 years of experience in a similar role within the Indian job market. This is a challenging and rewarding position that offers the opportunity to work with a dynamic and innovative team.Responsibilities- Develop and maintain...

  • Reporting Analyst

    3 days ago

    Hyderabad, Telangana, India Mobile Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Reporting Analyst Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Reporting Analyst working Onsite in the Hyderabad, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...

  • Hardware Design Engineer

    3 weeks ago

    Hyderabad, Telangana, India Tata Technologies Full time

    Experience: 3 to 6 yrsLead the end-to-end hardware development of power electronics systems including BMS and battery management interfaces.Define system hardware architecture and component specifications for high-voltage (400V–800V) battery systems.Collaborate with cross-functional teams including mechanical, thermal, and systems engineering to ensure...

  • Member/Senior Member, Tech Ops

    3 weeks ago

    Hyderabad, Telangana, India DE Shaw Full time

    Job DescriptionRole Responsibilities:- Manage tech operations for GAITech tools and infrastructure- Automate processes and resolve issues using Python and Linux- Collaborate with cross-functional teams for problem resolution- Escalate and track code-level issues requiring developer inputJob Requirements:- Bachelor's or Master's in Computer Science or related...

  • Investigation Ops Specialist

    4 weeks ago

    Hyderabad, Telangana, India Career Guideline Full time

    We're Hiring: Investigation Ops Specialist – Cybercrime Investigations Location: Hyderabad (Work From Office – Mandatory) Experience: 3+ Years (Investigations / Cybercrime / Fraud Analytics / SQL) Employment Type: Full-Time Salary: Up to ₹7 LPA Key ResponsibilitiesConduct independent investigations to identify bad actor archetypes, modus operandi, and...