Chat Process Associate
6 days ago
Roles and Responsibility
- Handle customer inquiries and resolve issues via chat.
- Provide timely and professional responses to customer queries.
- Utilize problem-solving skills to address complex customer concerns.
- Collaborate with internal teams to enhance customer experience.
- Maintain accurate records of customer interactions and transactions.
- Continuously improve knowledge and skills to stay current with industry trends.
Job Requirements
- Excellent communication and interpersonal skills are required.
- Ability to work effectively in a team environment is essential.
- Strong problem-solving and analytical skills are necessary.
- Adaptability to changing situations and priorities is key.
- Proficiency in using computer applications and software is expected.
- A strong attention to detail and ability to multitask are vital.
- Candidates must hold an undergraduate degree or equivalent qualification.
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