Customer Service Associate- Andheri East

5 days ago

Mumbai, Maharashtra, India Nilkamal Furniture Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Handle customer inquiries via phone calls, emails, and chats to resolve their queries and concerns.
  • Provide accurate and timely resolutions to customers' issues related to products/services offered by the company.
  • Maintain a high level of professionalism while interacting with customers, ensuring excellent customer satisfaction ratings.
  • Collaborate with internal teams (e.g., sales, technical support) to resolve complex customer issues.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

  • 2-7 years of experience in BPO/Call Centre environment handling Inbound/Outbound Voice Process/Voice Support/CSA/CSE roles.
  • Excellent communication skills in English language; ability to work effectively in a fast-paced environment.
  • Strong problem-solving skills with attention to detail; ability to multitask multiple conversations simultaneously.

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