Revenue Operations Manager

2 days ago

Gurgaon, Haryana, India 2070 Health Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities**

  • **Funnel Management & Leakage Prevention**
  • Analyze the marketing and sales funnels to track and prevent attrition/leakage at every stage—from first contact to admission
  • Work closely with marketing, inside sales, offline sales, and clinical teams to ensure seamless pipeline transitions and address any gaps
  • Develop and implement strategies to optimize conversion rates and maximize patient engagement
  • **Customer Experience Enhancement**
  • Collaborate with all touchpoint teams (sales, clinical, patient support) to deliver an exceptional experience throughout the patient journey
  • Monitor feedback, identify pain points, and create action plans for continuous improvement
  • Champion the voice of the patient within the organization, conducting periodic reviews and sharing insights with leadership
  • **Admission Process & Insurance Empanelments**
  • Lead efforts to have all patient admission processes, documents, and data flows well defined, standardized, and monitored
  • Ensure timely empanelment and coordination with insurance providers, TPA desks, and financial assistance teams so that patients face minimal friction or delay
  • Address patient queries around financial assistance, insurance, and billing, providing accurate and empathetic support

Data Analysis & Reporting**

  • Maintain clear dashboards and reports on key metrics: funnel conversion, customer NPS, process SLAs, and lost patient reasons
  • Regularly share actionable insights with senior management and work with them to set and track improvement targets
  • **Collaboration & Training**
  • Proactively engage with all internal teams to align on process improvements, sales targets, and customer experience standards
  • Support the training of frontline staff to uphold best practices in patient engagement and admissions

### **Requirements**

  • Bachelor's or Master's degree in Business Administration, Healthcare Management, or related field
  • 8-10 years of experience in revenue operations, business operations, patient experience, or related roles in the healthcare/hospital sector
  • Proven track record of improving sales funnel conversions and patient satisfaction
  • Strong analytical skills; experience with CRM/sales analytics tools preferred
  • Excellent communication, stakeholder management, and organizational abilities
  • Knowledge of hospital admission processes and insurance empanelment is a big plus
  • Empathetic approach with a passion for improving healthcare delivery

What We Offer**

  • A mission-driven culture focused on transforming cancer care in India
  • Opportunity to create real impact in patient lives
  • Competitive salary and benefits
  • Growth and learning opportunities

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