Senior Manager

Job Title: P2PManager

1) Overview

Senior Manager will be responsible for overall ownership and delivery of activities within the Procure to Pay (P2P) function/process, (for e.g., Invoice Processing, Vendor Management, Travel & Expense Management, Accounts Payable) and will be designated as the 'Tower Head' for the P2P function.

Key responsibilities for the Senior Manager will include:

• Seamless delivery of P2P activities/sub processes/processes
• Reporting to senior internal and client stakeholders (per cadence/as required)
• Ensuring adherence to delivery SLAs / KPIs
• Overall leadership of P2P team (300 team members)

2) Principal Accountabilities

Primary Responsibilities

Supporting Actions

Strategic Transition and Service Delivery

• Serve as the 'Tower Head' for the entire P2P process, driving strategic transitions from clients and overseeing steady-state activities.
• Develop and execute the Master Transition Plan (MTP) for processes moving from clients, functioning as a senior program manager.
• Strategically monitor and manage resourcing requirements and hiring in alignment with delivery needs and the MTP.
• Oversee and ensure the successful knowledge transition, training, and technology integration to facilitate smooth transitions.
• Guarantee seamless service delivery in alignment with agreed SLAs/KPIs.
• Lead the preparation and presentation of reports to internal and client stakeholders (as per cadence / ad hoc).
• Ensure timely and accurate responses to audit queries and information requests.

Operational Excellence and Innovation

• Act as a senior functional expert for clients, delivering value-driven transformation of P2P processes using cutting-edge tools & technology.
• Champion process excellence and innovation across end-to-end P2P processes.
• Drive high-impact process standardization and transformation projects.
• Collaborate with leadership to align on improvement roadmaps, performance targets, and address roadblocks.
• Apply forward-thinking strategies, best practices, and innovative insights to enhance delivery SLAs/metrics.
• Provide senior-level subject matter expertise to internal and client stakeholders on P2P processes/activities as required.

Change Management

• Act as a senior change champion, driving change management for transformational initiatives.
• Oversee and approve updates to process documentation (SOPs, process maps, desktop procedures, etc.) in collaboration with internal and client stakeholders.

Governance & Risk Management

• Convene and lead governance meetings with relevant stakeholders as per governance cadence.
• Review and assess process performance with relevant stakeholders.
• Ensure timely escalation of issues to relevant stakeholders and senior leadership (as required) and proactively mitigate issues and risks reported by stakeholders

People Management & Development

• Build and nurture relationships with internal and client stakeholders.
• Provide strategic oversight and performance management for the team.
• Lead the hiring and development of junior practitioners.
• Demonstrate advanced client interfacing skills and foster a client-centric culture

3) Attributes Required

Experience

Qualifications

• 16 years of extensive work experience.
• Proven experience as a 'Tower Lead / Process Owner' of the P2P function.
• Comprehensive knowledge of end-to-end accounting and finance processes.
• Significant experience in the BPO sector.
• Subject matter expertise in P2P processes and applications.
• Exceptional team management and client stakeholder management skills.
• Strong communication, problem-solving, and analytical skills.
• Proficiency in MS Office and other relevant computer applications.
• Experience in setting up Shared Services Centers and/or managing process transitions (preferred).
• B. Com BBA / BMS or similar three-year graduate course
• Lean or GB/BB certification would be added advantage.