Client Service Associate
8 hours ago
Role & responsibilities
- Serve as the primary point of contact for clients via phone, email, and chat, addressing inquiries and complaints with a professional and empathetic demeanor.
- Provide detailed and jargon-free explanations of insurance policies, coverage options, and claim processes.
- Troubleshoot and resolve a wide range of client issues, from billing problems and policy changes (endorsements, cancellations, renewals) to initial claim reporting.
- Accurately document all customer interactions, complaints, and actions taken within a system or database to maintain up-to-date client records.
- Liaise with other departments, such as claims, underwriting, and sales, to ensure seamless service delivery and resolve complex issues that require specialized assistance.
Preferred candidate profile
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Customer relationship management skills.
- A bachelor's degree with relevant experience is preferred.
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