avp-ptp jdh

Managing entire operations of Procure to Pay for different regions like ANZ, Europe, UK&I and North America.
• Lead a team of 200 FTEs with different time zone
• Hiring and staffing large teams to ensure operations stability
• Lead/groom supervisors to ensure all the process activities are completed and SLAs met
• Get Involved in customer engagement activities will be one point of contact for Process owners / Sourcing Leaders / Controllers / Finance Managers
• Oversee contractual changes / amendments
• Collaborate with transitions team in case of FTE ramp up / scope additions
• Drive quality initiatives to bring continuous improvements
• Oversee turnover, training for staff, and involving in their development planning
• Drive Compliance and putting system/process controls
• Closely working with Service delivery leader and sales to manage account P&L
• Manage operational performance with regards to Procurement (Vendor Management, Transactional Procurement, Helpdesk, Functional Systems, Invoice Processing & Payments)
• Develop and maintain a full working knowledge of AP functions, reports, and client requirements.
• Prepare and provide reports to the client as per the agreed frequency (Daily, Weekly, Monthly)
• Analyze and assist associates with their workload
• Interact with various departments- Sourcing, S2P Systems, Transformation, Finance, and Treasury
• Regularly review the performance of the team
• Liaise with onshore teams to resolve outstanding issues/ invoices
• Diverse activities related to supplier invoices and dealing with supplier queries
• Work with Quality team to perform accuracy audits & bridge knowledge related issues
• SOP Review, Update, and validation position to handle tough customers. Maintain customer connect through governance rigor and regular customer interaction
• Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L
• Work closely with client CXO's and process owners, Genpact operating teams, and global relationship managers for key accounts
• Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
• Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering
• ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitability
• Follow a structured road map beyond 18 to 24 months to take on bigger leadership roles for the vertical
• Lead the way in implementing new technologies in operations and display a strong executive presence
• Manage the delivery of outsourced services to ensure customer satisfaction and increased revenue through client up-sell
• Collaborate and work globally with other Genpact business leaders and functional leaders to create and commercialize existing and new product offerings
• Take the lead in working with digital teams on introducing breakthrough technology solutions into operations
• Leverage lean six sigma framework to drive continuous performance improvement
• Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
• Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization