Step In with Skills. Step Out with a Career. Only

2 weeks ago

Bengaluru, Karnataka, India Omega Healthcare Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Greetings from Omega Healthcare

Were thrilled to inform you that your profile has been shortlisted for the final round of interviews for the position of Customer Support Executive at our Bangalore location.

Interview Venue: Wind Tunnel Road, Avalappa Layout, Muniyappa Layout, Murgesh Pallya, Bengaluru, Karnataka

Google Maps Location -

Important: Please mention "Naukri Deeksha" at the top of your resume.

For any assistance, feel free to contact Deeksha at

Mega Walk-In Drive Details

  • Days: Monday to Friday
  • Time: 10:00 AM to 4:00 PM
  • Salary (CTC): As per company standards

Roles & Responsibilities

  • Engage with insurance payers to resolve claim issues (denials/non-denials) using PMS and internal systems.
  • Identify and escalate process improvements, trends, and issues to supervisors.
  • Maintain workflow documentation including SOPs, update trackers, issue logs, and trend logs.
  • Participate in training sessions to enhance knowledge of Revenue Cycle Management (RCM).
  • Investigate and resolve complex patient account issues involving reimbursements and transactions.
  • Flag accounts that can be resolved without calling and coordinate with analysts.
  • Apply logical thinking to identify trends and ensure error-free account resolution.
  • Lead special projects to aggregate claim data and escalate complex payer issues when necessary.

Desired Candidate Profile

  • Minimum 1 year of experience in a voice process
  • Graduates or Undergraduates welcome
  • Strong communication skills
  • Comfortable to work in US Shift

Perks & Benefits

  • 5-day work week
  • Attractive employee referral program

We look forward to meeting you and exploring the opportunity to grow together at Omega Healthcare

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