Operations (Travel experience mandatory)

7 hours ago

Bengaluru, Karnataka, India Scapia Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About Scapia

Scapia is India's first travel-led fintech brand, blending financial innovation with curated travel. Our
Holidays Business
vertical aims to deliver unique, immersive, small-group & free independent journeys across the world.

Role Overview

The
Senior Holiday Business Operations [Post Sales]
will be responsible for owning end to end management of operations for this holiday business. This individual will need to manage all critical processes involved in arranging a holiday for our customers, ensuring a seamless and delightful experience for them.

You will:

  • Collaborate with external and internal teams to design & execute an efficient holiday operations workflow.
  • Implement a customer and quality-focused approach in every task, emphasizing the importance of customer satisfaction throughout the post-sales processes.
  • Own the
    end-to-end operations
    post-sales: handover from Sales → confirmations → documentation → supplier coordination → trip execution.
  • Monitor service delivery and intervene to resolve on-ground issues in real time.
  • Drive standard operating procedures for smooth customer experience.

You will work closely with the
Holidays Supply & Operations
(who owns the
supply side of the Holidays business
— ensuring the right partnerships, packaging & contracting) and the
Sales team
(who convert high-intent leads), to deliver best-in-class curated journeys at scale.

Experience & Background

  • 7+ years in
    travel operations, or supplier management
    with an OTA, DMC, or experiential travel company with great understanding of SOPs etc.
  • Demonstrated success in
    managing post-sales operations
    .
  • Exposure to high-touch, premium customer segments preferred.

Skills & Competencies

Operational Skills

  • Highly organized, detail-oriented, and structured in managing handovers and trip execution.
  • Strong problem-solver in managing on-ground service issues.
  • Ability to set up scalable SOPs for operations.

Collaboration & People Skills

  • Works seamlessly with the Category, Sales, and Supply team.
  • Strong relationship-builder with suppliers, balancing firmness and long-term trust.

What Success Looks Like

  • Smooth, high-quality operations reflected in
    high NPS scores and repeat travelers
    .
  • Scapia Holidays recognized for
    seamless execution and customer experience.

Why Scapia?

At Scapia, you'll be at the core of building India's most exciting travel product. This is your chance to
own the backbone of immersive travel supply and operations
, ensuring that every Scapia journey is not only inspirational but also operationally flawless.

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