Senior UX Designer, CX

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

As a UX Designer at NICE, your role is to create amazing user experiences that drive customer satisfaction. You'll lead by example, inspiring teams to think differently about design. Your expertise will guide us in crafting innovative yet practical solutions across multiple product lines.

How will you make an impact?

• Engaging in discussions regarding product strategy, vision and planning.
• Supporting PO/PMs in shaping strategy and vision with a focus on user needs. Understanding the "why" behind our designs.
• Capable of identifying the appropriate research & design process, breaking down requirements into information hierarchy, user flows, mind maps, and journey maps.
• Facilitating product vision by researching, conceiving, sketching, and prototyping new design solutions.
• Individual contributor role with hands-on UX deliverables.
• Explore various concepts for new features, presenting and justifying ideas to stakeholders.
• Be highly self-motivated and able to prioritize and manage workload; and meet critical deadlines.
• Explain new product features and design choices to stakeholders using solid experience design principles and reasoning.
• Stay organized, manage time effectively, and pay close attention to detail.
• Working knowledge with a Design System
• Eager to step up to take ownership and keep things moving fast.
• Problem-solving aptitude with an analytical mind and business acumen.
• Conceptualize, present, and execute ideas within tight deadlines.
• Work with UX & UI deliverables, focusing on the Design System and concepts for NICE next-generation products.
• Result oriented with KPI focus on user satisfaction scores, user adoption & conversion rates, & innovative features.

Have you got what it takes?

• Bachelor's or Master's in Interaction Design/User Experience Design/ Human Factors/Industrial Design/ Business Design from a reputed institute.
• 5+ years of experience in UI & UX Design, with a robust portfolio showcasing work on complex systems, experience with enterprise software, B2B interfaces is preferable.
• 4+ years as Lead UX Designer.
• Experience mentoring and coaching designers.
• Strong portfolio designing complex systems.
• Working knowledge with a Design System
• Problem-solving aptitude.
• Analytical mindset with a business acumen
• Ability to work independently and with a group of peers
• Strong written communication skills and presentation skills
• In depth experience and knowledge of Figma, XD and Jira.
• Impressive portfolio showcasing complex system designs.
• Desired skills in workshop facilitation and ideation.
• Experience in user research and analysis.
• Possess a strong sense of innovation & aesthetics.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8398

Reporting into: Tech Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.