hiring For International voice process

7 days ago

Hyderabad, Telangana, India IntouchCX Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

* Mention Shahistha naaz On Top of your resume - Give a call or drop a message on

We are looking for experienced professionals for our International Voice Support team. In this role, you will handle inbound and outbound calls, resolve customer queries, and ensure a high level of customer satisfaction for global clients.

Key Responsibilities:

  • Handle inbound/outbound calls from international customers
  • Provide prompt and accurate solutions to customer queries
  • Escalate unresolved issues to the appropriate internal teams
  • Maintain documentation of customer interactions
  • Meet performance KPIs including quality, productivity, and attendance
  • Ensure first-call resolution and excellent customer experience

Requirements:

  • Prior experience in l voice process/customer support
  • Excellent command of English (neutral accent preferred)
  • Strong problem-solving and interpersonal skills
  • Comfortable working in night shifts
  • Ability to work in a fast-paced environment

Shift Timing:

Night Shifts Only (Rotational shifts and rotational week offs)

Benefits:

  • Two-way cab facility (home pick-up and drop for night shift employees)
  • Attractive salary with performance-based incentives
  • Health insurance and other employee benefits
  • Growth opportunities within the organization
  • Paid training provided

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