Workforce Management Analyst

Workforce Management Analyst Workforce Management A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor...

Summary :  A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws, all while optimizing productivity...

Workforce Management (RTA) WFM - RTA (Real Time Adherence) A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent...

Workforce Management Location - Remote India Timing - Shift Timings - US Time 9 hours shift between 4 30 OM to 1 30 AM IST A WFM Workforce Management supervisor is responsible for overseeing the workforce planning and scheduling within an organization including tasks like forecasting staffing needs creating employee schedules monitoring real-time...

Summary A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data;...

Workforce Management (Capacity Planner) WFM - Capacity Planning In Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies. Key responsibilities of a WFM...

PMO Analyst Summary As a PMO Professional Support Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to...

We're looking for a strategic and proactive Workforce Manager/Manager RMG to join our growing team. This role is critical in aligning our people, projects, and priorities to ensure efficient resource utilization, optimal team productivity, and long-term business success. Key ResponsibilitiesOwn the end-to-end resource planning, allocation, and forecasting...

Provide daily guidance to internal Client partners in EMEA, NORAM and APAC on external workforce staffing processes - via Slack and ticketing systemsReview SOWs for correct tasks and deliverables. Call , , Required Candidate profile Ensure that workers are correctly classified based on the terms in the SOWResponsible for training new team members on Jira,...

Provide daily guidance to internal Client partners in EMEA, NORAM and APAC on external workforce staffing processes - via Slack and ticketing systemsReview SOWs for correct tasks and deliverables. Call , , Required Candidate profileEnsure that workers are correctly classified based on the terms in the SOW Responsible for training new team members on Jira,...