Architect - Product Quality

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world's largest global brands do business? Join us

We are looking for an Architect – Product Quality to lead the strategy, design, and execution of the next-generation quality engineering ecosystem at Netomi. This role goes beyond traditional QA; it is about defining how automation, performance, security, and AI-driven validation will become core pillars of our product lifecycle.

You will architect quality as a first-class citizen across CI/CD, ensuring our AI-powered platform consistently meets enterprise-grade reliability, security, and performance expectations.

• Automation Pipeline & CI/CD Quality Gates -

• Architect and implement automated CI/CD gates to enforce quality at every stage of delivery.

• Ensure automated detection of OWASP vulnerabilities and security gaps for every release.

• Partner with DevOps and engineering teams to embed continuous quality feedback loops.

• Security & Vulnerability Management-

• Integrate automated static and dynamic security testing into the delivery pipeline.

• Drive proactive detection and prevention of vulnerabilities, ensuring compliance with enterprise security standards.

• Performance & Load Engineering -

• Build frameworks for performance testing simulations that replicate real-world production scale.
• Define methodologies for load testing, resilience testing, and chaos simulations.

• Continuously optimize performance engineering practices to support global-scale customer deployments.

• LLM-driven Data Quality Testing -

• Innovate ways to leverage Large Language Models for validating data integrity, conversational accuracy, and AI-driven interactions.

• Build AI-assisted quality frameworks that ensure Netomi's platform delivers trustworthy, bias-free, and accurate responses.

• Innovation in Quality Engineering -

• Define and evangelize the next-generation strategy for product quality in the AI-driven SaaS world.
• Explore cutting-edge tools, techniques, and frameworks to advance quality engineering maturity.

• Drive innovation roadmaps for automated quality, data validation, and AI-driven testing.

• Leadership & Strategy -

• Partner with product, engineering, and security leaders to embed quality into product strategy.
• Mentor quality engineers and architects across teams to build a culture of quality-first innovation.
• Define strategic direction for how Netomi will operate in the evolving world of quality engineering.

• Must Have:
• 8+ years of experience in software quality engineering, with 2+ years in an architect or principal-level role.
• Proven expertise in building automated CI/CD quality gates across enterprise-grade SaaS platforms.
• Strong background in security testing, OWASP vulnerabilities, and automated security integration.
• Hands-on experience with performance engineering and load testing at scale.

• Exposure to or experience with LLM-driven testing frameworks or AI/ML validation systems.

• Nice to Have:

• Prior experience in conversational AI, NLP, or customer experience platforms.
• Thought leadership in innovation for product quality engineering (e.g., open-source contributions, patents, or published papers).
• Strong communication and influencing skills with stakeholders.

• Be a pioneer in redefining product quality for AI-first SaaS platforms.
• Work with a world-class engineering team in a hyper-growth startup.
• Own and drive initiatives that will shape the future of enterprise product quality.
• Competitive compensation, equity, and benefits package.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.