Operations Associate

1 day ago

Pune, Maharashtra, India Wisemonk Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About the Client:

Hafla provides end-to-end event solutions powered by proprietary data and algorithms and executed by partners vetted for quality. With the largest selection of equipment, venues, services and catering options, and led by a group of passionate event experts, Hafla is transforming how events are conceptualized and booked.

As the only digital one-stop shop for event services, Hafla brings together the largest inventory for venues, furniture rentals, tents and marquees setups, custom-built installations, audio-visual equipment, bouncy castles, inflatable games, crowd control equipment, kids birthday packages, balloon decoration, and entertainment options. We can hook the event up with live musicians, magicians, face painters, game hosts, talent shows, catering and anything else you may think of.

Role Overview:

As part of our operations team, you will handle customer escalations and ensure swift, effective resolution of issues. You'll interact with customers via phone, coordinate with vendors, and manage tasks like scheduling, order verification, and CRM updates.

Your role is crucial to customer satisfaction and smooth event operations.

Key Responsibilities:

●
Escalation Handling:
Handle customer escalations promptly by understanding concerns, providing solutions, and ensuring proper documentation for smooth follow-up.

●
Vendor Coordination:
Work closely with vendors to resolve service or supply issues, maintain clear communication, and build strong relationships for seamless operations.

●
Customer Interaction:
Be the first point of contact for customers, deliver exceptional service, and gather feedback to continuously improve the overall experience.

●
Scheduling & Coordination:
Assist in event scheduling, vendor alignment, and ensure calendars are maintained with accuracy for flawless execution.

●
Data Management:
Maintain accurate records of orders, escalations, and vendor communications while updating CRM systems and generating key reports.

Qualifications:

● Bachelor's degree in Business, Hospitality, Event Management, or related field with 1–4 years of experience.

● Strong communication and interpersonal skills; fluent in English & Hindi. (Arabic a plus)

● Experience in customer service or operations with strong problem-solving ability and attention to detail.

● Ability to multitask in a fast-paced environment and proficiency in CRM/operational tools.

● Knowledge of the UAE market with solid negotiation and conflict resolution skills.

  • Operations Associate

    1 week ago

    Pune, Maharashtra, India PULSTRONIX Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionPULSTRONIX is a leading supplier in the industry, offering a wide range of electronic components, protection relays, digital panel meters, and battery chargers to meet diverse needs. We are committed to providing holistic solutions that cater to various technological requirements. Adhering to ethical business practices ensures...

  • Operations Associate

    5 days ago

    Pune, Maharashtra, India The Muthoot Group Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    This job is provided by Muthoot HomeFin is Hiring Operations Associate at Pune, Maharashtra:Candidate Should Have Below SkillsManaging the overall Operations of Home Loan (Post Sanction of loan) which includes Scrutinising / verification of Legal and Technical Reports, Loan Documents and other mandatory documents for disbursement.Managing the disbursement...

  • Associate Director of Retirement Operations

    5 days ago

    Pune, Maharashtra, India UBS Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    IndiaOperationsGlobal Wealth ManagementJob Reference #324778BRCityPuneJob TypeFull TimeYour roleThe Associate Director of Retirement Operations will be responsible for overseeing and managing all aspects of IRA and Qualified Plans operations. This role requires a deep understanding of Retirement plans, strong analytical skills, and the ability to lead a team...

  • Associate - Operations

    7 days ago

    Pune, Maharashtra, India Allstate Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Associate-Operations

    2 weeks ago

    Pune, Maharashtra, India Allstate Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Associate Director of Insurance and Annuity Operations

    1 day ago

    Pune, Maharashtra, India UBS Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    IndiaOperationsGlobal Wealth ManagementJob Reference #324780BRCityPuneJob TypeFull TimeYour roleThe Associate Director of Insurance and Annuity Operations will be responsible for overseeing and managing all aspects of Commission Processing, Trade/New Business support and regulatory requirements. This role requires a deep understanding of Insurance and...

  • Operations Lead Associate

    7 days ago

    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Lead Associate - Operations - REF81101R_ Collections with French Language Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10...

  • Operations Calling Associate in Pune

    1 week ago

    Pune, Maharashtra, India Arcatron Mobility Private Limited Full time US$ 40,000 - US$ 80,000 per year

    As an Operations Calling Associate at Arcatron Mobility Private Limited, you will play a crucial role in ensuring smooth communication with our customers. Your proficiency in English and Hindi, both spoken and written, will be essential in providing top-notch service. If you are a proactive and detail-oriented individual with excellent communication skills,...

  • Freshers - Travel Operations Associate I/Associate II, Pune - India

    1 week ago

    Pune, Maharashtra, India Air Arabia Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Date: 8 Aug 2025Company: Air Arabia PJSC (G9)Location:Pune, INCountry: INSpecial NoteThis role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India.CoreOps Services Private Limited (a subsidiary of "Air Arabia PJSC") caters to the global business operations of the Air Arabia group and provides...

  • Associate Consultant- Commercial Operations

    1 week ago

    Pune, Maharashtra, India Beghou Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    For over 30 years, Beghou Consulting has been a trusted adviser to life science firms. We combine our strategic consulting services with proprietary technology to develop custom, data-driven solutions that allow life sciences companies to take their commercial operations to new heights. We are dedicated to client service and offer a full suite of consulting...