Operations Lead Associate

7 days ago

Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Lead Associate - Operations - REF81101R_ Collections with French Language

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.

Job Description

Job Summary:We are seeking a motivated and detail-oriented Collector with French language proficiency to join our dynamic team. The ideal candidate will have prior experience in a contact center or customer care environment, and will be responsible for managing accounts receivable, resolving billing issues, and ensuring timely collection of outstanding balances from French-speaking customers.Key Responsibilities:Contact French-speaking customers via phone, email, and other channels to collect outstanding payments.Handle inbound and outbound calls related to billing inquiries, payment arrangements, and account status.Maintain accurate records of customer interactions and payment commitments.Collaborate with internal departments (Customer Service, Billing, Finance) to resolve disputes and escalate issues when necessary.Meet or exceed monthly collection targets and KPIs.Ensure compliance with company policies and regulatory requirements.Provide exceptional customer service while maintaining a firm approach to collections.Required Skills & Qualifications:Fluency in French and English (spoken and written) is mandatory.1–3 years of experience in collections, customer service, or contact center operations.Strong communication and negotiation skills.Ability to work independently and manage time effectively.Familiarity with CRM systems and MS Office tools.Willingness to work US shifts (night hours).Preferred Qualifications:Experience in B2B or B2C collections.Knowledge of billing systems and financial processes.Exposure to international customer interactions, especially in North America or Europe.

Qualifications

French Language

Experience LevelEntry Level

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