Technical Analyst
1 day ago
Associate Technical Analyst
Location: IN - Bangalore 24/7 | Job-ID: | Contract type: Standard | Business Unit: Service Desk
Life on the team
Are you passionate about Service desk Opportunities and ready to explore your capabilities?
Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking.
What you'll do
Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences.
Operational hours – 24/7 (Rotational Shifts & Week Offs)
Process – Depending on Business Requirement (Calls & Chats / Email / Requests)
What you'll need
Request Intake:
Receive and document incoming requests via various channels (email, phone, ticketing system, etc.).
Request Triage:
Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations.
Assignment:
Assign requests to appropriate individuals or teams based on their nature and complexity.
Documentation:
Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions.
Communication:
Keep requesters informed of the status, progress, and estimated resolution times.
Follow-up:
Monitor the status of open requests and escalate as necessary to ensure timely resolution.
Quality Assurance:
Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs).
Reporting:
Generate and analyse reports on request management performance, identifying trends and areas for improvement.
Experience & Education:
- 6 months to 2 years of experience
- Bachelor's degree in a relevant field or equivalent work experience
Skills:
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in using request management tools or ticketing systems.
- Problem-solving and critical thinking abilities.
- Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management).
- Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
- Ability to work collaboratively in a team with 24/7 work environment.
Current information for our applicants
Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.
However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.
That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.
We are still looking forward to getting to know you
About us
Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
     We're growing. We're hiring. We encourage. We empower. We support.
     #CCfuturetalent
- 
					Associate Technical Analyst1 week ago 
 Bangalore Bengaluru (Bangalore, IN, Computacenter Full timeAssociate Technical Analyst - Data Analyst Associate Technical Analyst Please find Data Analyst JD.Collecting data from various sources Streamlining data collection methods to create automated and easy-to-use routines Designing databases and data systems Maintaining databases and data systems by addressing errors and monitoring performance ... 
- 
					Technical Analyst1 week ago 
 Bangalore Bengaluru (Bangalore, IN, Computacenter Full time ₹ 5,00,000 - ₹ 12,00,000 per yearTechnical Analyst Location: IN - Bangalore 24/7 | Job-ID: | Contract type: Standard | Business Unit: System Engineering & Technicians Life on the team It's an exciting opportunity for a technical role in Computacenter's dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers... 
- 
					  Technical Analyst4 days ago 
 bangalore, India Tata Consultancy Services Full timeRole - AI/ ML Application Technical Analyst Required Technical Skill Set 1.Overall Experience: 5+ Years of experience in development/triaging/debugging roles · 2.AI/ML Knowledge: 2+ years’ experience with common AI/ML algorithms, architectures, tools, and practices. Familiarity with model training, inference, and quantization. 3.AI/ ML Frameworks:... 
- 
					  Technical Support Analyst4 days ago 
 bangalore, India Travel & Payments Full timeCompany DescriptionTravel & Payments, based in Singapore, is a trusted payment consulting and advisory firm dedicated to simplifying the complexities of payments for businesses. We offer tailored services ranging from Payments Strategy Development to Cost Optimization and Negotiation Strategy. Our founding partners, Vishal and Sheue Chee, bring a combined... 
- 
					Associate Technical Analyst7 days ago 
 Bangalore Bengaluru (Bangalore, IN, Computacenter Full time ₹ 2,50,000 - ₹ 6,00,000 per yearAssociate Technical Analyst Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and... 
- 
					Senior Technical Analyst1 week ago 
 Bangalore Bengaluru (Bangalore, IN, Computacenter Full timeSenior Technical Analyst - Release Management Senior Technical Analyst - Release Management Life on the team Are you passionate about ITIL Processes and ready to explore your capabilities? We are a rapidly growing team, and we support UK, Germany, US and other regions, managing various IT infra projects/ programs. We provide a platform which lets you... 
- 
					  Technical Support Analyst4 days ago 
 bangalore, India Travel & Payments Full timeCompany Description Travel & Payments, based in Singapore, is a trusted payment consulting and advisory firm dedicated to simplifying the complexities of payments for businesses. We offer tailored services ranging from Payments Strategy Development to Cost Optimization and Negotiation Strategy. Our founding partners, Vishal and Sheue Chee, bring a combined... 
- 
					Senior Technical Analyst1 week ago 
 Bangalore Bengaluru (Bangalore, IN, Computacenter Full time ₹ 8,00,000 - ₹ 12,00,000 per yearSenior Technical Analyst - Intune & MECM Location: IN - Bangalore 24/7 | Job-ID: | Contract type: Standard | Business Unit: System Engineering & Technicians Life on the team A fantastic opportunity has arisen for a technical role to join Computacenter's dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be... 
- 
					Senior Technical Analyst2 days ago 
 Bangalore Bengaluru (Bangalore, IN, Computacenter Full time ₹ 1,20,000 - ₹ 2,40,000 per yearSenior Technical Analyst - GPO L3 Location: IN - Bangalore 24/7 | Job-ID: | Contract type: Standard | Business Unit: System Engineering & Technicians Life on the team A fantastic opportunity has arisen for a technical role to join Computacenter's dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly... 
- 
					Senior Technical Analyst1 week ago 
 Bangalore Bengaluru (Bangalore, IN, Computacenter Full time ₹ 12,00,000 - ₹ 24,00,000 per yearSenior Technical Analyst - Application packaging and Deployment Location: IN - Bangalore 24/7, IN - Bangalore | Job-ID: | Contract type: Standard | Business Unit: System Engineering & Technicians Life on the team A fantastic opportunity has arisen for a technical role to join Computacenter's dynamic and rapidly expanding Digital Infrastructure...