Technical Analyst
1 week ago
Technical Analyst
Location: IN - Bangalore 24/7 | Job-ID: | Contract type: Standard | Business Unit: System Engineering & Technicians
Life on the team
It's an exciting opportunity for a technical role in Computacenter's dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You'll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you'll get to know the work lifestyle and culture of Computacenter in no time.
We are seeking a dedicated and detail-oriented Technical Analyst – Shift Operations to join our IT Operations team. The role involves managing critical shift-based operations, adhering to ITIL processes, monitoring infrastructure systems, and performing first-level support tasks with a foundational understanding of networking and security concepts.
What you'll do
Shift Operations:
Monitor infrastructure systems and services during assigned shifts.
Respond to alerts, incidents, and outages in a timely and effective manner.
Ensure proper handover during shift transitions with detailed documentation.
ITIL Process Execution:
Adhere to ITIL best practices, specifically in Incident, Problem, Change, and Service Request management.
Log, categorize, and escalate incidents or service requests as per defined SLAs.
Participate in root cause analysis and post-incident reviews.
Technical Tasks:
Perform initial triage and troubleshooting of network and firewall issues
Support basic security monitoring and incident response processes.
Escalate unresolved technical issues to L2/L3 support teams.
Documentation and Reporting:
Maintain accurate operational logs, incident reports, and knowledge base entries.
Generate shift summary reports and communicate key issues effectively.
What you'll need
3–5 years of experience in IT operations, technical support, or NOC/SOC environment.
Familiarity with ITIL framework; ITIL Foundation certification is a plus.
Basic understanding of:
Networking (TCP/IP, DNS, DHCP, firewalls, VPN)
Security concepts (SIEM tools, Firewalls)
Experience with monitoring tools (e.g., Spectrum, SolarWinds, Zabbix, or similar).
Excellent analytical and problem-solving skills.
Strong written and verbal communication skills.
Willingness to work in 24/7 rotational shifts, including nights and weekends.
Preferred Qualifications:
Certifications: ITIL Foundation
Experience with ticketing systems like ServiceNow, Remedy, or Jira Service Management.
Work Environment:
Rotational shift-based work environment, including weekends and holidays.
Fast-paced, highly available IT infrastructure setting.
About us
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, and enabling people and their businesses.
Experience LevelMid Level-
Associate Technical Analyst
1 week ago
Bangalore Bengaluru (Bangalore, IN, Computacenter Full timeAssociate Technical Analyst - Data Analyst Associate Technical Analyst Please find Data Analyst JD.Collecting data from various sources Streamlining data collection methods to create automated and easy-to-use routines Designing databases and data systems Maintaining databases and data systems by addressing errors and monitoring performance ...
-
Technical Analyst
4 days ago
bangalore, India Tata Consultancy Services Full timeRole - AI/ ML Application Technical Analyst Required Technical Skill Set 1.Overall Experience: 5+ Years of experience in development/triaging/debugging roles · 2.AI/ML Knowledge: 2+ years’ experience with common AI/ML algorithms, architectures, tools, and practices. Familiarity with model training, inference, and quantization. 3.AI/ ML Frameworks:...
-
Technical Support Analyst
4 days ago
bangalore, India Travel & Payments Full timeCompany DescriptionTravel & Payments, based in Singapore, is a trusted payment consulting and advisory firm dedicated to simplifying the complexities of payments for businesses. We offer tailored services ranging from Payments Strategy Development to Cost Optimization and Negotiation Strategy. Our founding partners, Vishal and Sheue Chee, bring a combined...
-
Associate Technical Analyst
7 days ago
Bangalore Bengaluru (Bangalore, IN, Computacenter Full time ₹ 2,50,000 - ₹ 6,00,000 per yearAssociate Technical Analyst Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and...
-
Senior Technical Analyst
1 week ago
Bangalore Bengaluru (Bangalore, IN, Computacenter Full timeSenior Technical Analyst - Release Management Senior Technical Analyst - Release Management Life on the team Are you passionate about ITIL Processes and ready to explore your capabilities? We are a rapidly growing team, and we support UK, Germany, US and other regions, managing various IT infra projects/ programs. We provide a platform which lets you...
-
Technical Support Analyst
4 days ago
bangalore, India Travel & Payments Full timeCompany Description Travel & Payments, based in Singapore, is a trusted payment consulting and advisory firm dedicated to simplifying the complexities of payments for businesses. We offer tailored services ranging from Payments Strategy Development to Cost Optimization and Negotiation Strategy. Our founding partners, Vishal and Sheue Chee, bring a combined...
-
Senior Technical Analyst
1 week ago
Bangalore Bengaluru (Bangalore, IN, Computacenter Full time ₹ 8,00,000 - ₹ 12,00,000 per yearSenior Technical Analyst - Intune & MECM Location: IN - Bangalore 24/7 | Job-ID: | Contract type: Standard | Business Unit: System Engineering & Technicians Life on the team A fantastic opportunity has arisen for a technical role to join Computacenter's dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be...
-
Senior Technical Analyst
2 days ago
Bangalore Bengaluru (Bangalore, IN, Computacenter Full time ₹ 1,20,000 - ₹ 2,40,000 per yearSenior Technical Analyst - GPO L3 Location: IN - Bangalore 24/7 | Job-ID: | Contract type: Standard | Business Unit: System Engineering & Technicians Life on the team A fantastic opportunity has arisen for a technical role to join Computacenter's dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly...
-
Senior Technical Analyst
1 week ago
Bangalore Bengaluru (Bangalore, IN, Computacenter Full time ₹ 12,00,000 - ₹ 24,00,000 per yearSenior Technical Analyst - Application packaging and Deployment Location: IN - Bangalore 24/7, IN - Bangalore | Job-ID: | Contract type: Standard | Business Unit: System Engineering & Technicians Life on the team A fantastic opportunity has arisen for a technical role to join Computacenter's dynamic and rapidly expanding Digital Infrastructure...
-
Associate Technical Analyst
1 week ago
Bangalore Bengaluru (Bangalore, IN, Computacenter Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAssociate Technical Analyst - IT Service Desk Location: IN - Bangalore 24/7 | Job-ID: | Contract type: Standard | Business Unit: Service Desk Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more...
