Senior IT Infrastructure Professional I

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

Job Summary:

We are hiring a highly experienced and technically proficient Senior L2 Engineer to join our IT Infrastructure team in Bengaluru. This senior role is a cornerstone of our support structure, serving as the primary escalation point for complex technical issues and a mentor for our junior engineering staff. The ideal candidate will possess deep subject matter expertise in Windows Server and VMware environments. You will be responsible for advanced troubleshooting, resolving high-impact incidents, driving operational excellence through automation, and contributing to infrastructure projects.

Key Responsibilities:

• Act as the final point of escalation for Tier 2 support, diagnosing and resolving complex, and often critical, issues related to Windows Server and VMware vSphere environments.
• Provide technical leadership and mentorship to L1 engineers, fostering skill development and ensuring adherence to best practices.
• Develop and refine advanced PowerShell and Ansible scripts to automate complex operational tasks, server deployments, and configuration management.
• Manage and maintain the health of Active Directory, including troubleshooting replication, implementing complex Group Policies (GPO), and ensuring security integrity.
• Take an active role in managing and troubleshooting enterprise security tools such as Tanium, CrowdStrike, and CyberArk in collaboration with the security team.
• Support and troubleshoot hybrid cloud environments, assisting in the integration and operational stability of on-premise and public cloud (Azure/AWS) services.
• Lead the technical execution of server migrations, platform upgrades, and other infrastructure-related projects.
• Develop and maintain comprehensive technical documentation, problem-resolution guides, and standard operating procedures (SOPs).
• Identify recurring problems and contribute to root cause analysis (RCA) to implement long-term solutions and improve system stability.

Qualifications

Qualifications and Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 4 to 7 years of progressive, hands-on experience in a Windows and VMware enterprise environment.
• In-depth knowledge of Windows Server (2012 R administration and advanced troubleshooting.
• Expert-level proficiency with VMware vSphere (6.x, 7.x, 8.x), including vCenter, ESXi, vSAN, and Distributed Switches.
• Proven ability to write, debug, and implement robust automation scripts using PowerShell. Experience with Ansible is a significant plus.
• Strong, practical experience with Active Directory, including multi-domain environments, GPOs, and security principles.
• Demonstrated experience with enterprise-grade server hardware (Dell/Cisco) and storage concepts (SAN/NAS, iSCSI/Fibre Channel).
• Proven ability to mentor junior team members and act as a technical lead on support issues.
• Excellent analytical and problem-solving skills, with the ability to perform effectively under pressure.
• Knowledge of ServiceNow

Good to Have:

• Professional certifications such as VMware Certified Professional (VCP-DCV), Microsoft Certified: Windows Server Hybrid Administrator Associate, or MCSE.
• Hands-on experience with public cloud platforms, particularly Microsoft Azure or AWS.
• Experience with software-defined networking (e.g., VMware NSX).
• Familiarity with containerization technologies like Docker or Kubernetes.

Additional Information

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