Manager - HR Operations (LEAD)

Job Requirements

At Quest Global, it's not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

The Learning & Development (L&D) Operations Manager is a strategic and execution-focused role responsible for ensuring the seamless delivery of L&D initiatives across the organization. This role manages vendor relationships, budgets, learning programs, L&D technology platforms, and performance metrics. A key focus is on leveraging data, systems, and feedback to continuously improve the learning experience and operational efficiency

Key Responsibilities

1. Vendor Management

• Source, evaluate, and manage external training vendors and partners.
• Negotiate contracts and ensure compliance with procurement and legal standards.
• Monitor vendor performance and maintain strong, collaborative relationships.

2. Budget Monitoring & Management

• Develop and manage the L&D budget in partnership with Finance and HR.
• Track and report on expenditures, forecasts, and cost optimization opportunities.
• Ensure financial discipline and alignment with strategic priorities.

3. Learning Program Management

• Oversee the planning, execution, and logistics of learning programs (virtual, in-person, hybrid).
• Coordinate with internal stakeholders to align programs with business needs.
• Manage communications, scheduling, and learner engagement.
• Collect and analyze participant feedback to identify trends, measure effectiveness, and recommend improvements.
• Continuously refine programs based on data insights and evolving organizational goals.

4. KPI Monitoring & Reporting

• Define and track key performance indicators for L&D initiatives.
• Develop dashboards and reports for leadership and stakeholders.
• Use data to drive decisions and demonstrate ROI of learning programs.

5. L&D Technology & Learning Management System (LMS)

• Administer and optimize the organization's LMS and other learning platforms.
• Ensure accurate course setup, user management, and reporting functionalities.
• Collaborate with IT and vendors to troubleshoot issues and implement enhancements.
• Stay updated on emerging L&D technologies and recommend adoption where relevant.

6. Library Management

• Maintain and curate a centralized digital and/or physical learning library.
• Ensure resources are current, relevant, and accessible to employees.
• Implement tagging, categorization, and search optimization for ease of use.
• Monitor usage patterns and update content based on learner needs and feedback.

7. L&D Document Repository Management

• Maintain a centralized, organized repository of L&D materials, policies, and records.
• Ensure accessibility, version control, and compliance with data governance standards.

Implement best practices for documentation and archival processes.

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Work Experience

• Bachelor's degree in Human Resources, Business Administration, or related field (Master's preferred).
• 10+ years of experience in L&D operations, program management, or HR.
• Strong project management and organizational skills.
• Proficiency in LMS platforms, Excel, and data analysis & visualization tools.
• Excellent communication and stakeholder management abilities